Capitec Bank
Technical Support Specialist II
This job is now closed
Job Description
- Req#: 38199
- To provide comprehensive technical support to Capitec Bank branches and campus environments, promptly addressing and resolving advanced and complex technical queries while adhering to service level agreements.
- Conduct thorough root cause analysis to identify and resolve complex technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
- Mentor junior team members, sharing insights and best practices to strengthen the overall team's technical capabilities.
- External candidates: 2 – 3 years of experience in an IT service and technical support delivery capacity
- Internal candidates: 1 – 3 years of experience when selecting from a Capitec branch environment
- IT Branch support experience (or Branch champion experience for internal candidates)
- Significant hardware, software and network support experience.
- 2+ years of experience in an IT service delivery capacity.
- Working in a client service engagement environment.
- Proven experience in leading and mentoring a team
- Certification in Information Technology - Computer Science or Information Technology - Technical Support
- A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support
Apply by:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
Who we are
Overview
We're a bank, but we're more than that too. We believe that banking is about people and that there's a simpler way to bank, and that by helping our clients manage their financial lives better, we enable them to live better.Why Choose Us
At Capitec, we offer our best by being a CEO in every situation - we always put the Client first, act with Energy and take Ownership. To support people in being their best, our Employee Value Proposition offers every member of our team value by encouraging their involvement in our organisation, creating cohesive teams, and providing growth opportunities as well as employee benefits and savings. We make it priority to ensure that each Capitec person feels known, valued, focused and has the opportunity to grow.Picture yourself in the heart of a dynamic, fast-paced environment, where you can harness the power of you experience to make a real impact. If you're looking for a challenging and rewarding role that will allow you to grow your skills, then we encourage you to apply for this role today!
Join Us in Becoming the Best Bank in the World
We appoint people for their potential and continuously look for talented, driven individuals to help us innovate and evolve the banking industry. That's why we focus on finding the right people for the right jobs. We love what we do - it takes a great team, commitment and dedication to build a brand that we are proud of and that our clients trust.Purpose Statement
Experience
Minimum:
Ideal:
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Advanced understanding of Client care and service protocol
- Comprehensive knowledge of basic hardware, software and network support principles
- Expert in Troubleshooting and root cause analysis
- Knowledge of leadership and mentoring
Ideal:
- Banking systems
- Conflict management skills
- Knowledge of process improvement methodologies
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.