Government of Canada - Central
technical support specialist – information technology (IT)
4 days agoWhat's your preference?
Job Description
- Req#: 44358434
- College/CEGEP
- Private company, corporation or industry
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- Android
- Jira
- iOS
- Linux
- Networking software
- HTML editing software
- Python
- Salesforce
- MS Windows
- SQL
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Dental plan
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
- Other benefits
About the company
Overview
Languages
English
Education
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Experience and specialization
Computer and technology knowledge
Additional information
Work conditions and physical capabilities
Personal suitability
Benefits
Health benefits
Financial benefits
Other benefits
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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