BD
Technical Support Specialist (Onsite Pleasant Prairie WI)
What's your preference?
Job Description
- Req#: R-513231
Employer Industry: Medical Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible working hours with potential for remote work arrangements
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and healthcare solutions
- Commitment to employee development and continuous learning
What to Expect (Job Responsibilities):
- Provide technical phone support and problem resolution for customers of pharmacy automation solutions
- Instruct customers and field engineers on the operation and maintenance of hardware, software, and related applications
- Document case notes clearly and succinctly, adapting communication to suit the audience
- Mentor teammates and ensure high-quality personal case management
- Collaborate with field service engineers to diagnose and resolve technical issues
What is Required (Qualifications):
- Associate's Degree in business or technical field with 1-2 years of technical support experience, or 2+ years of applicable experience
- Proven customer service experience in a technical support environment
- Strong technical ability and understanding of networking hardware and software components
- Exceptional communication skills, including grammar and listening abilities
- Self-motivated with a good work ethic and ability to work with minimal supervision
How to Stand Out (Preferred Qualifications):
- One industry-specific certification such as CompTIA A+, Net+, or Security+
- Microsoft certification or IT support experience is a plus
- Familiarity with basic technical manuals and troubleshooting techniques
#MedicalTechnology #TechnicalSupport #CustomerService #CareerOpportunity #HealthcareInnovation
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
210136 Becton, Dickinson and Company, commonly known as BD, is an American multinational medical technology company that manufactures and sells medical devices, instrument systems, and reagents.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.