• Job Description

  Req#: 32296327922

  Job Description

  CompuOne is a full-service managed IT services provider seeking a skilled and dedicated IT Technician to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to ensure the smooth operation of all IT systems, hardware, and software across multiple organizations. You will be part of a dynamic team that collaborates to resolve technical issues, manage IT infrastructure, and provide support to end users.

  Key Responsibilities:

  • Provide technical support for software, hardware, and networking issues.
  • Diagnose and resolve technical issues related to desktop, laptop, and mobile devices.
  • Manage and maintain local and remote network infrastructures, including routers, switches, and wireless systems.
  • Assist in the installation and configuration of new hardware and software systems.
  • Perform routine maintenance tasks on servers and workstations to ensure optimal performance.
  • Monitor and manage system backups to ensure data integrity and disaster recovery.
  • Collaborate with senior IT staff to implement new technologies and upgrades.
  • Provide support for IT projects, including system migrations and upgrades.
  • Troubleshoot and resolve network connectivity issues, including VPNs and Wi-Fi configurations.
  • Assist in the setup and support of company-wide applications and enterprise systems.
  • Maintain documentation for all IT procedures, configurations, and user support tickets.
  • Local travel to client locations may be required. Mileage reimbursement.

  Qualifications:

  • 1-4 years of experience in IT support or a related role.
  • Strong knowledge of Windows and Mac OS environments.
  • Familiarity with Active Directory, Office 365, and other enterprise-level software solutions.
  • Experience troubleshooting hardware issues for desktops, laptops, printers, and mobile devices.
  • Familiarity with server management (Windows Server, Linux, etc.) is a plus.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Excellent communication and customer service skills, with the ability to work well with non-technical users.
  • Strong problem-solving and analytical skills.
  • Must be able to lift up to 30 lbs.

  Preferred Skills:

  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  • Experience with cloud services such as Microsoft Azure or AWS.
  • Experience with IT ticketing systems and remote support tools.

  Benefits:

  In addition to working in a team environment, we offer a comprehensive medical and dental package that supports and promotes a healthy lifestyle with your choice of preventative care to protect you against hardship. Our 401K retirement plan with a match allows our employees to plan for a strong financial future. Plus, paid vacation and holidays.

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• About the company

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