• Job Description

  Req#: req438

  Technical Support Specialist
  

  
  

  At PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM’s strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion are crucial to the intellectual vitality of the campus community. It is through freedom of exchange over different ideas and viewpoints in supportive environments that our graduates develop the critical thinking and citizenship skills that will benefit them throughout their lives.

  Since 1899, PCOM has trained highly competent, caring physicians, health practitioners, and behavioral scientists who practice a “whole person” approach to care - treating people, not just symptoms. As the field of medicine has changed, we've changed with it - adapting our program offerings to better meet the needs of healthcare providers and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM), the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie, Georgia (PCOM South Georgia), PCOM students learn to approach problem-solving in a more professional, more team-oriented manner, which prepares them to work successfully in integrated healthcare settings with other health professionals. At Philadelphia College of Osteopathic Medicine you will be part of a caring, professional, and committed community focused on making the PCOM experience the best possible for our students.

  We are currently seeking to fill our Technical Support Specialist position at the Georgia campus with a highly qualified and passionate individual.

  Job Title: Technical Support Specialist I

  Location: Georgia

  Employment Status: Full-time, Non Exempt

  Position Overview:

  As a Technical Support Specialist I, you will play a pivotal role in maintaining and optimizing computer systems and hardware infrastructure. Your responsibilities include installing, configuring, and updating hardware and software, as well as promptly addressing any technical issues that may arise. You will deliver Tier II support to Service Desk Agents, ensuring timely resolution of tickets within agreed Service Levels.

  Key Responsibilities:

  • Document, track, and resolve end user tickets using PCOM's ticketing system with detailed work notes.
  • Provide proficient, service-oriented support to ensure end user satisfaction.
  • Install and repair computer hardware and software, while preparing necessary documentation.
  • Offer technical assistance to staff, faculty, and students via various communication channels.
  • Attend ITS departmental meetings, complying with established policies, procedures, and quality standards.
  • Escalate telecommunications or network issues to the appropriate ITS teams.
  • Evaluate user assistance requests and refer to relevant personnel for resolution.
  • Enhance professional growth through participation in educational programs and workshops.
  • Collaborate with ITS Management to ensure delivery of user-friendly solutions and services.
  • Assist in facilitating video/web/audio conferencing and onboarding/offboarding of users.
  • Travel between assigned locations as required.

  Minimum Qualifications:

  • Associate’s Degree in Information Systems, Computer Science, or related field.
  • Two years of relevant experience within the Information Technology field.

  Salary Range: $50,000 - $55,000

  
  

  The referenced salary range is based on PCOM good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. PCOM offers a total rewards package that supports our employees' health, life, career and retirement

  PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices.
  

• About the company

  A growing need for primary care physicians and other clinicians in the Southeast prompted Philadelphia College of Osteopathic Medicine, an institution with a 118-year tradition of training osteopathic physicians and other health practitioners, to estab...

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