AdQuick
Technical Support Specialist
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Job Description
- Req#: 25452ca230a4
Employer Industry: Advertising Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on user experience and platform effectiveness
- Engage with cutting-edge technology and industry trends
- Work in a dynamic field with a focus on innovation and customer satisfaction
What to Expect (Job Responsibilities):
- Respond to inquiries and chat messages from customers regarding technical issues
- Diagnose and resolve problems for end users
- Maintain the company ticketing system and document technical issues and solutions
- Provide step-by-step guidance to users for troubleshooting and resolving issues
- Monitor platform performance and escalate complex issues as needed
What is Required (Qualifications):
- Minimum of 2 years of B2B/B2C technical and customer support experience
- High proficiency in digital tech tools, including FreshDesk, ZenDesk, Intercom, Salesforce, and project management tools
- Strong interpersonal and organizational skills
- Bachelor's degree in a relevant field
- Experience using a tech platform
How to Stand Out (Preferred Qualifications):
- Experience in out-of-home, media, advertising, or marketing
- Previous role using a tech platform within a related industry
- Familiarity with collaboration tools such as Slack and Quip
#AdvertisingTechnology #CustomerSupport #CareerOpportunity #TechnicalAssistance #Innovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
AdQuick will source outdoor advertising options for your campaign from thousands of vendors. Then you can plan, buy, and measure your campaign all online.
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