Medline Industries
Technical Support Tech I
This job is now closed
Job Description
- Req#: R2409153
Employer Industry: Medical Supplies and Healthcare
Why consider this job opportunity:
- Competitive benefits package including health and well-being options for employees working at least 30 hours per week
- Opportunity for career development and progression within a large corporate environment
- Supportive and collaborative team atmosphere
- Training period of up to 6 weeks to ensure readiness for the role
- Chance to work in a fast-paced, dynamic setting with a focus on customer service
What to Expect (Job Responsibilities):
- Diagnose and resolve basic technical problems using documented procedures and checklists
- Enter call data into a tracking system for issue management
- Escalate complex problems to higher-level technical support when necessary
- Provide support for customers ordering products through the employer's website
- Communicate effectively with customers to ensure satisfaction and follow up on issues
What is Required (Qualifications):
- Strong commitment to providing excellent customer service
- Experience in assisting customers with web-based ordering
- Proficiency in using multiple web browsers (e.g., Edge, Chrome, etc.)
- Competence in a Windows and MS Office environment
- Ability to problem-solve and investigate issues with minimal information
How to Stand Out (Preferred Qualifications):
- Proven experience working within a team environment
- Excellent verbal communication and interpersonal skills
#MedicalSupplies #CustomerService #CareerDevelopment #Diversity #Inclusion
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