ICONMA
Technical Support Technician
4 days agoPay$15.95 - $17.99 / hour
LocationPortland/Oregon
Employment typeFull-Time
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Job Description
- Req#: 25-63293
- Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Freightliner and/or Western Star technical service or service parts related issues, concerns, or complaints.
- Assist internal and external customers in a professional, courteous, and timely manner.
- Utilize company documentation, literature, and information database to provide technical support.
- Maintain call note logs with all pertinent information.
- Interpret data from Virtual Technician telematics and disseminate to end users.
- Communicate technical service concerns or emerging issues to management.
- Assure all Client Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.
- Refer more complex technical issues or concerns to appropriate party.
- Ability to work any shift, holidays, and provide afterhours support when necessary.
- Maintain a clean and safe work area.
- 50% on the phone (inbound call)
- 30% researching issues and taking notes after calls
- 20% training and developing product knowledge (training )
- Participate in cross functional projects and meetings.
- An Associates degree in related field; or 2 years of related experience.
- EXP in the automotive industry and/or working towards a degree in eng or auto related
- Microsoft exp / understanding / Computer/ phone
- Some sort of technical exp (hobby or on the job) (project cars, dirt bikes, ect…
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Our Client, an Automotive company, is looking for a Technical Support Technician for their Portland, OR location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the company
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...