• Job Description

  Req#: 9444

  BSH Home Appliances Corporation – Top Employer US 2024

  Tomorrow is our home.

  At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

  Technical Support Writer

  Remote / Full-time

  Your responsibilities

  To create, maintain, and distribute comprehensive technical documentation and training materials that effectively communicate complex information to end users. Utilizing expertise in document publication, technical illustration and collaboration with cross functional teams, this role ensures that all materials adhere to company standards and procedures. Possess strong technical writing and technical illustration skills, exceptional attention to detail, and the ability to deliver content that supports the operational efficiency of BSH Home Appliances.

  · Input and update content for service manuals in Schema (XML based) publishing software, ensuring accuracy and clarity.

  · Utilize Adobe Creative Suite, including Photoshop and 3D illustration tools, to create and edit visuals for technical documentation.

  · Write, review and distribute service bulletins to effectively communicate crucial technical information for internal and external service partners.

  · Prepare service training materials for the technical center training department

  · Ensure all documentation complies with company guidelines and industry standards; maintain up to date knowledge of documentation best practices.

  · Input and update departmental documentation regarding processes and workflows.

  · Partner closely with Project Specialist, and other internal departments, to gather technical information and insights for service documentation.

  · Travel as required to corporate office, other BSH facilities or factories for meetings, and other company related events.

  · Performs all other duties as assigned.

  Your profile

  · Bachelor’s degree (Technical Writing or Communication) – Preferred

  · Associate degree (Technical Writing) – Required

  · Certification (Technical Writing) – Preferred

  · 3-5 Years of Experience (Technical writing) – Required

  · 3-5 Years of Experience (Technical illustration) – Required

  · High-level technical writing skills

  · An ability to work under minimal supervision while maintaining performance

  · Proficient in document publication software (Schema, XML based publishing)

  · Proficient in technical illustration software (Adobe Photoshop, 3D modeling systems, etc.)

  · Proficient in Microsoft Office products (Teams, Word, Excel, PowerPoint, OneNote, SharePoint)

  · Excellent verbal and written communication skills

  · Organizational and analytical skills

  · Strong attention to detail for proofreading and editing

  · Ability to focus on a specific topic for long periods of time

  · SAP experience preferred

  · BSH product knowledge or repair experience is preferred

  · Travel Percentage – 30%

  Your Pay & Benefits

  The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

  Benefits offered include the following:

  · Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.

  · Wellness Plan that allows participating employees to earn lower medical care premiums.

  · 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.

  · Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.

  · Unlimited paid vacation for all Director and above level positions.

  · The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).

  · 40 hours of paid personal leave (Production Line).

  · 12 days of paid holidays per year (max 8 hours paid per day).

  · Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.

  · BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

  Further information

  Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

  At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

  This position is eligible for the Employee Referral Bonus program.

  We participate in E-Verify.

• About the company

  BSH Hausgeräte GmbH is the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide.

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