• Job Description

  Req#: TECHN001625

  Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

  Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

  The Technician II is a mid-level technical position that requires voice and data network experience in wired and wireless networks and skills in installation and programming for complex services. The Technician II demonstrates the experience and ability to perform all Technician I duties and responsibilities with high levels of independence and initiative.

  Summary of Key Responsibilities

  Responsibilities and essential job functions include but are not limited to the following:

  • Interacting with show and event customers to help connect their networks
  • Taking show schematics/ maps and plans and transforming them into real-life, well-connected networks
  • Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned
  • Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained
  • Clearly and professionally communicates with all clients and facility staff regarding company products and services
  • Recommends changes in procedures, maintenance requirements and upgrades of existing services to company and client
  • Analyzes client requests and clearly recommends additional or more suitable services to meet client expectations
  • Demonstrates initiative to develop to higher-level skilled position requiring less supervision
  • Provides leadership and development to junior team members by training them in basic installations and services

  Qualifications

  • Ability to multi-task and respond to multiple interruptions in a professional manner
  • Exceptional organizational skills
  • Professional presence and demeanor
  • Strong attention to detail is essential
  • Passion for technology, desire to learn in IT and telecom networking field
  • Customer Service focused, friendly while exhibiting a can – do mentality

  FULL TIME ONLY

  Of note:

  • ON - SITE ONLY, non-remote, non-hybrid
  • Compensation: $21.00 +, based on experience
  • Full-Time
  • Please note, travel may be required, on occasion

  Company Benefits:

  • Medical and Prescription Drug
  • Paid Time – Off
  • Supplemental Accident, Critical Illness, and Hospital Care
  • Dental
  • Vision
  • Basic Life/AD&D
  • Voluntary Life
  • Short-Term Disability
  • Long – Term Disability
  • Flexible Spending Account (FSA)
  • Retirement – 401(K)
  • Life Assistance Program (LAP)
  • Wellness
  • Tuition Reimbursement

  As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

  Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  With more than 30 years of experience in the hospitality and convention industry, Smart City Networks is the nation’s most versatile provider of technology services for the meetings and convention market. Currently, we operate in over 35 convention and...

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