Mount Sinai Medical Center
Technology Services Associate
This job is now closed
Job Description
- Req#: 15116
- Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
- A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
- The BEST cardiac surgery survival rate in Florida
- A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience
- Identifies IT root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
- Maintains proper up keeping of assigned: tools, beepers, cellular, computers, laptops, etc.
- Calls Resolution: First call resolution must be meet by 70%
- Calls Resolution: Critical, High and medium calls must be meet by 90%
- Calls Resolution: Request for Service must be meet by 90%
- Follows up inventory procedures
- Delivers on commitments to user community within timeframes
- Enters all calls into the Heat system
- Maintains, updates, and improves Network Technician notebook as needed
- Provides hardware and software support as needed
- Performs basic diagnostic testing
- Maintains records on repair, installation, and removal of equipment
- Provides appropriate logging and tracking of hardware malfunctions
- A+ and/or Network + or equivalent certification or experience
- BS or AS with equivalent experience
- Prefer 1+ years experience as Technical Support and Leadership with Microsoft products, PC Workstations, Printers, Active Directory, Networking
- Excellent Customer Service and Communication Skills
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Tuition reimbursement
- Employee assistance program
- Wellness program
Technology Services Associate -- Entry Level hands on IT position servicing our end users
This is an on-site position
As Mount Sinai grows, so does our legacy of caring!
Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.
Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.
We provide world-class care:
Position Responsibilities:
Minimum Requirements:
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:Technology Services Assoc II
About the company
Mount Sinai Medical Center is a hospital located at 4300 Alton Road in Miami Beach, Florida, and is the largest independent non-profit hospital in South Florida.
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