• Job Description

  Req#: REQ5420
  Employment Type: Permanent

  Derivco is boldly leading the way as a next generation tech company. With a vision to become the formidable force in the tech industry, we are constantly pushing the boundaries of innovation to create cutting-edge solutions that set new standards.

  Our team of over 2000 global experts is made up of trailblazers who embody our core values of creativity, passion, and a relentless pursuit of excellence. Together, we are on a mission to revolutionise the iGaming world and beyond.

  By joining Derivco, you will have the opportunity to contribute to our vision, to shape the future of technology, and to be part of a team that is setting the standard for what's possible. Come and join us on our journey to be the formidable next generation tech company, and together, let's create a future beyond imagination.

  
  Unlock your potential in the dynamic world of technology support! Join us in the exciting role of Technology Support, where you'll take on the challenge of installing, configuring, troubleshooting, and managing the lifecycle of technology for both Microsoft and Mac systems. As a crucial member of our team, you'll play a key role in ensuring Derivco users receive top-notch support for business systems and applications, empowering them to seamlessly execute their daily tasks.

  Your impact extends beyond user support – you'll be at the forefront of supporting game delivery and optimizing operational environments. We're dedicated to delivering services that not only enhance the availability of Derivco's products and services but also minimize disruptions caused by maintenance, upgrades, or enhancements. If you're ready to be a driving force in maintaining a cutting-edge tech landscape, this is the opportunity you've been waiting for!

  Responsibilities:

  Customer Service:

  • Provide exceptional customer service, making clients and their needs a top priority.
  • Actively understand client circumstances, problems, expectations, and needs.
  • Develop and maintain productive client relationships.
  • Resolve problems efficiently.

  Teamwork:

  • Work collaboratively in a team environment, showing initiative and innovation.

  Incident Management:

  • Take an active role in problem resolution, including after-hours support when necessary.
  • Anticipate problems and opportunities, addressing them promptly.
  • Provide technology device support for Dell and Mac.

  Automation:

  • Identify areas for automation to enhance efficiency.

  Meeting Rooms:

  • Provide support for meetings and meeting room technology.

  Documentation & Reporting:

  • Contribute to documentation and reporting, with exposure to document writing.

  Project Management:

  • Gain exposure to project management processes.

  Customer/Stakeholder Management:

  • Engage with customers and stakeholders at leadership levels.

  Vendor Management:

  • Gain exposure to Vendor Management.

  Asset Management:

  • Assist with technology device asset management.

  Auditing:

  • Conduct audits and ensure compliance.

  Knowledge Practices & Continuous Improvement:

  • Complete required training. - Contribute to the knowledge base.

  Technical Competencies:

  Core IT Competencies:

  • Technical problem investigation and solving.
  • Knowledge of established IT policies and procedures.
  • Technology End User device support, preferably Dell and Mac.
  • Exposure to Device Management in Intune, BigFix, and JAMF.
  • Support for Microsoft 365 and financial software, Navision preferred.
  • Linux support experience advantageous.
  • Fundamental understanding of cloud technologies.
  • Exposure to Infrastructure as Code (IaC).
  • Basic scripting skills, preferably PowerShell.
  • Digital signage setup and deployment
  • Networking skills, including Cisco Switch configuration, LANs, and TCP/IP troubleshooting.

  Behavioral Competencies:

  • Absorb new knowledge and enjoy solving challenging customer problems.
  • Show initiative, innovation, and the ability to operate independently when appropriate.
  • Establish effective working relationships with team members.
  • Strong organizational, interpersonal communication, and listening skills.
  • Commitment to personal development and continuous learning.
  • Helpdesk/call center experience, Remedy knowledge is an advantage.
  • Effective time management, stress management, and self-awareness.
  • Keen attention to detail.

  Skills

  • Cloud - Fundamentals
  • Networking - Fundamentals
  • Application Troubleshooting
  • Hardware Troubleshooting
  • Basic Scripting
  • Endpoint Administration
  • Call Logging
  • Meeting Room Management
  • Mentoring

  If you are a proactive and innovative individual with a passion for technology support, we invite you to apply and join our dynamic team at Derivco. Grow your career with us and contribute to the success of our cutting-edge solutions. Apply now!

  Are you ready to take your seat amongst the best? Apply now!

• About the company

  We design and develop trailblazing technology for some of the world's biggest suppliers in the online gaming world.

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