Takeda Pharmaceuticals

Technology Support Engineer

7 days ago

Pay$70000.00 - $110000.00 / year
LocationThousand Oaks/California
Employment typeFull-Time

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  • Job Description

      Req#: R0154006

      By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

      Job Description

      OBJECTIVES/PURPOSE

      • Supports solutions engineers on one or more software applications.
      • Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
      • End User Support
      • Hardware troubleshooting and repair
      • Operating systems and software
      • Tools and processes

      ACCOUNTABILITIES:

      • Investigates issues, analyzes solutions and implements technical changes on small projects.
      • Analyses requirements, and maintains, tests, debugs and integrates application components.
      • Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
      • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
      • Provides application software development services or related technical support in solutions maintenance or in a defined project.
      • Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
      • Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
      • Support on meeting rooms and meeting events
      • Ensures that system improvements are successfully implemented.
      • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
      • Works under moderate guidance and direction.
      • Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

      EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

      Required:

      • Associate degree or equivalent.
      • 1 to 3 years of relevant experience.
      • Good oral and written communications skills, with analytical and problem solving skills.
      • Ability to write and speak in the English and local language.
      • Efficient time management and coordination of tasks, working in a global IT environment.
      • Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
      • Professional vocational training in Computer Science.
      • Work continuously to enhance own skills and take proactive ownership
      • Excellent customer management skills
      • 100% Onsite role

      Preferred:

      • Bachelor Degree/Masters
      • Working knowledge of ITIL
      • Pharmaceutical industry and/or drug development business experience is a plus.

      TRAVEL REQUIREMENTS:

      • Access to transportation.
      • Travel to other Takeda locations could be required

      Takeda Compensation and Benefits Summary

      We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

      For Location:

      USA - CA - Thousand Oaks - Rancho Conejo

      U.S. Base Salary Range:

      $70,000.00 - $110,000.00

      The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

      U.S. based employee s may be eligible for s hort - t erm and/ or l ong- t erm incentive s . U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

      EEO Statement

      Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

      Locations

      USA - CA - Thousand Oaks - Rancho Conejo

      Worker Type

      Employee

      Worker Sub-Type

      Regular

      Time Type

      Full time

      Job Exempt

      Yes

  • About the company

      Hope and empathy. These two words are not often associated with pharmaceutical companies. But here at Takeda, our people are motivated to serve patients with integrity, respect, and empathy. Driven by our mission, we seek to bring hope of better health and a brighter future to those we impact. To do this, we focus on our chosen core therapeutic areas: Oncology Gastroenterology Neuroscience Develop life-saving vaccines No matter the region, business unit, function, or team, everyone at Takeda matters. Every one of our employees is a vital contributor to our bold, inspiring mission.

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