• Job Description

  Req#: 210643726

  Propel operational success with your expertise in technology support and a commitment to continuous improvement.
  

  As a Technology Support III team member in the Commercial and Investment Banking (CIB) Technology, Markets Technology team in the Athena Support team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

  Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Work on some of the most complex problems at the intersection of two dynamic industries: finance and technology.
  • Partner closely with our Line of Business clients (LoBs) to understand their needs in order to shape the support roadmap.
  • Interact with other high-performing teams to inspire innovation and champion change throughout the bank.
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

    Required qualifications, capabilities, and skills

  • Bachelor’s degree in Computer Science or equivalent experience
  • 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Possess demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Possess exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

  • Proficient in scripting languages to be able to support the live platform

    Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Linux administration and host performance tuning, with Unix Shell Scripting
  • Good Knowledge of Python, Bitbucket, git source repository and working with tools such as - Nagios, Grafana, Service Now, Datadog & splunk
  • Experience of Production management L1 Support and Postgres database skills set
  • Good to have triaging skills
  • Familiar with Jira project management tooling and possess a working understanding of public cloud / AWS
  • Understanding of ITIL, Incident/Change/Problem Management and Network Load Balancing
    

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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