Position: Technology Support Intern

Location: ESF Headquarters, Bryn Mawr, PA

Organization Overview:

ESF Camps & Experiences has been a vital influence in the camping industry since its evolution in 1982. ESF (Education, Sports, and Fun) features award-winning camp programs in Pennsylvania, New Jersey, New York, Connecticut, Maryland, Delaware, and Florida for people of all ages. ESF is considered one of the country's leading camping companies and people developers.

ESF has benchmarked with blue-chip companies and organizations which include Disney, GE, Cirque du Soleil, Four Seasons, The US Marine Corps and IDEO. ESF operates an impressive portfolio of 40 nationally recognized Day Camps in multiple states (www.esfcamps.com), baseball camps with the Philadelphia Phillies (www.philliesacademy.com) in 4 states, basketball camps in 5 states with the Philadelphia 76ers (www.jr76erscamps.com) along with the Brooklyn Nets (www.netsacademy.com). ESF has launched new programs this year, including BOLD Summers (www.boldsummers.com), our pre-college academic program.

Our Major Camps are specialty camp programs designed to prepare and encourage campers to be tomorrow's leaders by immersing them in a FUN summer experience focused on innovation, creativity, communication, problem solving and collaboration. Our residential summer pre-college programs empower intellectually curious young adults and rising leaders to pursue their academic interests through engaging curriculum.

We also have a non-profit foundation which focuses on after-school mentoring and summer camps for underserved youth in 2 states (www.esfdreamcamp.org), and a non-profit foundation which provides a unique acting program to children and adults with physical disabilities (www.actingwithoutboundaries.org).

Hours & Compensation:

• This is a 6+ months paid Co-op opportunity.
• Weekly schedule: Typically 35-40 hours/week, Monday-Friday. Occasional weekend events possible.
• There is allowance for scheduling based on school year start and end dates.
• There may be an option to work beyond these dates based on staffing needs.

Responsibilities:

-IT Helpdesk Support:

• Provide first-level technical support to internal employees for hardware, software, and network issues.
• Respond to helpdesk tickets, emails, and phone calls in a timely and professional manner.
• Diagnose and resolve technical issues, escalating complex problems to senior IT staff when necessary.
• Assist with software installation, updates, and maintenance.

-Tech Project Support:

• Assist in managing IT inventory, including tracking hardware and software assets, maintaining records, and assisting with procurement as needed.
• Help with the onboarding and offboarding processes for new and departing employees, including setting up equipment, creating accounts, and ensuring a smooth transition for IT-related tasks.
• Participate in IT projects, such as migrating data from local storage to cloud storage, under the guidance of IT professionals.
• Assist in project planning, data transfer, and troubleshooting issues that may arise during the transition.
• Assist in any IT, hardware, and software related training.

-Cross-functional Support:

• Collaborate with the Customer Engagement team and Admission team to gain exposure to customer relationship management (CRM) systems and tools.
• Support any data migration and segmentation needed for CRM.
• Help maintain clean and up-to-date CRM records for the Customer Engagement team and admission team.
• Provide any support needed with ACTIVE (enrollment system) and its calculation logic, especially in support of the COEF forms.
• Assist Executive team and all departments, including HQ, West Wing and Operations Center.
• Assist with summer operations onsite, addressing any active or new system-related questions or issues.

Qualifications:

• This is a full-time, on-site position.
• Must be an undergraduate student, college graduate, or graduate student at a minimum, majoring in Information Technology, Computer Science, or related field.
• Experience working with ESF in the past is a plus.
• Strong interest in IT support, data management, and project management.
• Excellent communication skills and the ability to work collaboratively in a team.
• A problem-solving attitude and a willingness to learn and adapt to new challenges.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Google Suite (Google Docs, Google Sheets, Google Slides).
• Familiarity with Canva, GPT, and Notion.
• Familiarity with CRM systems is a plus, but not required.

Reporting Relationship

• Reports directly to the Director of Technology and takes direction from the Director of Marketing and Director of Customer Engagement.

Working Conditions and Physical Requirements:

• This position requires considerable time spent working on a computer in ESF's office and speaking to team members in person and over the phone.
• Weekend hours will be required, but total number of allowed hours won't be exceeded weekly.
• Some local travel and occasional distance travel to events, camp sites and ESF office locations.