• Job Description

  Req#: 4951706
  Essential Duties and Responsibilities
  The Technology Support Specialist provides hands-on technical support for classroom AV equipment, assists with basic software
  troubleshooting, and helps faculty integrate instructional technology into their teaching while ensuring that it remains current
  and innovative.
  
  
  Characteristic Duties and Responsibilities
  1. Designs, develops and presents technical specifications, user guides, and training materials on using technology-based
  instructional strategies in the classroom.
  2. Collaborates with instructional technology specialist(s), faculty, and instructional designers to gather requirements and ensure
  software aligns with educational needs and objectives.
  3. Sets up and maintains AV equipment for campus events, workshops, and classroom instruction.
  4. Assists in planning and implementing technology-based solutions that align with institutional goals for teaching and learning.
  5. Provides basic troubleshooting for hardware and software issues.
  6. Assists in researching, identifying, evaluating, and recommending instructional equipment and software based on instructional
  needs and emerging trends.
  7. Supports faculty in integrating innovative instructional technology into the curriculum to enhance teaching and learning.
  8. Assists staff and vendors to ensure the Center has the support, equipment, and materials needed to implement technology-based
  instruction.
  9. Assists with the development of departmental guidelines and procedures.
  10. Provides technical support for instructional equipment.
  11. Collaborates with team members to promote services and projects.
  12. Creates audio/video content and communication media for varied departmental projects.
  13. Maintains the upkeep of all classroom instructional technology and inventory.
  14. Serves on College committees as assigned.
  15. Performs other duties assigned by the Director to fulfill department goals.NOTICE: Required Documents
  To be considered for this position, you are required to upload your unofficial transcript(s). If recommended for this position an official transcript(s) will be required. In addition, if a license or certificate is required for this position, upload proof of your current license/certificate.
  
  Required:
  • Bachelor’s Degree from an accredited college or university or vocational/technical degree in Instructional Technology, IT Support, Computer Science, Information Science, Educational Technology, or a related field.
  • Minimum 1 year of experience in technical support, AV setup, or educational technology assistance in an academic
    setting.
  
  Preferred:
  • Experience working in an educational setting.
  • Entry-level AV or IT certifications (e.g., CompTIA IT Fundamentals, Google IT Support).
  • Must be proficient in the use of computer software, streaming applications, and Internet-based tools, and be customer service-oriented.
  • Knowledge of multimedia production tools and methodology is essential, along with a strong technical aptitude and the ability to quickly learn new software and hardware.
  • The ideal candidate will be self-directed yet a flexible team player, capable of working in a fast-paced, multi-deadline environment.
  • Strong organizational skills, including the ability to set and meet internal goals, are required.
  • Excellent oral, written, and interpersonal communication skills are also essential.
  • Additionally, the candidate should have a strong understanding of AV equipment setup and troubleshooting, as well as basic knowledge of educational technology
  • tools and software.
  Supervision Exercised
  Not Applicable
  
  Supervision Received
  The Technology Support Specialist reports directly to the Director of the Instructional Technology Center.
  
  Physical Requirements
  While performing the duties of this job, the employee is regularly required to sit.
  The employee is occasionally required to stand, walk, stoop, kneel, or crouch.
  The employee must occasionally lift and/or move items weighing up to 50 pounds.
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Work Environment
  Work is performed in a standard office environment.
  Work inside a well-lighted and air-conditioned area most of the time.
  The noise level in the work environment is usually quiet to moderate.
  
  Safety
  Required to work safely and follow safety rules.
  Report unsafe working conditions and behavior.
  Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
  
  Special Conditions
  Immediate supervisor may assign other duties.
  May be required to work outside regular working hours, as needed.
  May be required to work at a different college work site or campus as needed.
  
  EEO Statement
  In compliance with Title VI of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, or national origin who are otherwise eligible for admission as students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant or employee will be discriminated against because of race, color, religion, sex, age, marital status, disability or national origin. This institution will not enter knowingly into any contractual agreement for services or supplies with any firm failing to follow fair employment practices.
  
  Foreign Degrees
  Foreign degrees require an evaluation for United States equivalency from an approved stated education agency or having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you in complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-state_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htm
  
  Disclaimer
  The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by LC as its discretion to enable individuals with disabilities to perform the essential functions.

• About the company

  Laredo College is a public college in Laredo, Texas.

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