• Job Description

  Req#: 528708

  What We Do At Inland

  Join our dynamic team at Inland Packaging, a leading local label and packaging manufacturer. We are currently seeking a dedicated and enthusiastic Technology Support Specialist to be part of our growing family. As a global supplier, Inland proudly produces 30 billion labels annually for renowned brands such as Kraft Heinz, New Glarus Brewing, Purina, AriZona, Coors Light, and many more.

  At Inland, we are a family-owned business committed to innovation and excellence. We invest in state-of-the-art technology and offer comprehensive on-the-job training, ensuring endless opportunities for career advancement.

  Job Summary:

  The Technology Support Technician III leads Inland’s day-to-day direct IT support activities while maintaining the security and integrity of the company’s business data. This position will work in teams with other IT staff, internal and external customers and employees to troubleshoot and resolve technology related issues. In addition, the Technology Support Technician III will provide on-site and remote desktop support concerning IT related requests. This position will train and provide basic and advanced administration on desktop and server applications, Macintosh computer systems, and infrastructure.

  Essential Duties & Responsibilities:
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential functions is not exhaustive and may be supplemented as necessary.

  • Leads and provides first-line support of user requests including recording, resolution and escalation of requests.
  • Specifies, configures and maintains fleet of desktop and mobile user devices. Includes Windows and Macintosh computers as well as Windows, IOS and Android mobile devices.
  • Creates documentation and standards, troubleshoots and assists end users with the following:
    • PC hardware and software configuration, installation, and support services with multiple operating systems and applications
    • Software installation, configuration, troubleshooting, packaging and deployments methods
    • Smartphone, Tablet, and PC hardware and software support
    • Common sources of operator error, software malfunctions and error messages
  • Diagnoses software and hardware related issues via phone, email, or face to face.
  • Assists with administration and troubleshooting of network, server and cloud infrastructure.
  • Leads and performs system duties, including user creation, security permissions, performance monitoring, data backups, etc.
  • Creates, maintains and follows documentation and Standard Operating Procedures regarding new and existing software and hardware.

  • Oversees, creates and updates help desk tickets and application specific tasks as required.

  • Maintains structured cabling infrastructure including pulling new and rerouted cable runs.
  • Stays current within the technology, printing and distribution industries.
  • Contributes to ongoing improvement of company’s business and quality processes.

  Core Competencies:

  • Cultivating Networks and Partnerships
    • Initiating and maintaining strategic relationships with stakeholders and potential partners inside and outside the organization (e.g., customers, peers, cross-functional partners, external vendors, alliance partners) who are willing and able to provide the information, ideas, expertise, and/or influence needed to advance understanding of business issues and achieve business goals.
  • Continuous Learning
    • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Leveraging Feedback
    • Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, coworkers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behavior, and impact on others.
  • Results Oriented
    • Setting high goals for personal accomplishment that align with organizational projects and expected outcomes; tenaciously working to meet or exceed goals while deriving satisfaction for that achievement and continuous improvement.

  Essential skills and experience:

  • Associates degree in an IT related field and/or equivalent work experience
  • Strong problem-solving skills
  • Strong verbal and written communication skills
  • 5 years or more experience and proficiency in remote desktop support, LAN administrative duties, Microsoft and Macintosh based hardware/applications and related operating systems and technologies.
  • Ability to develop productive relationships and communicate effectively with management, peers, plant personnel, suppliers and customers
  • Ability to troubleshoot with a creative and innovative thought process
  • Valid driver’s license and excellent driving record

  Nonessential skills and experience:

  • Bachelor’s degree in business, information systems, or a related field

  Work Environment:

  • Operates in a demanding, fast-paced, people-oriented manufacturing environment with frequent changes and interruptions, and multiple project assignments
  • Works with a variety of people including vendors, customers, employees, team members, and managers

  Required Work Schedule:

  • Typically works standard business hours
  • Periodic on-call support outside of standard business hours
  • Must be flexible for occasional meetings and responsibilities outside of standard business hours including weekends
  • Occasional travel and overnight trips are required

  Physical Requirements:

  • Ability to walk, sit, bend, stoop, push, pull and stand; lift 20 pounds
  • 20/40 corrected vision
  • No unusual physical requirements are necessary

• About the company

  Powerful product packaging and label solutions including pressure sensitive, shrink, IML, cut and stack, blow mold and flexible packaging.

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