• Job Description

  Req#: 34760
  
  Overview
  
  

  Are you looking for a career with premium benefits and the potential for growth?

  At IC Solutions, a subsidiary of TKC Holdings Inc., we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

  We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

  We are proud to be a military and veteran friendly employer.

  
  About This Position
  
  

  The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

  Essential Functions, Duties and Responsibilities

  • Track and manage inmate inquiries (grievances), complaints and responses
  • Add and maintain PIN Number Investigations
  • Assist facility investigative personnel with reporting needs & tasks
  • Manage paperwork associated with RMAs for spare parts used in system maintenance
  • Coordinate planned site visits and materials delivery through facility security
  • Report generation to meet facility requirements
  • Report generation assistance and limited training to new facility personnel
  • Provide weekly update of phone system status, repairs made, open items
  • Repair or replace broken telephone sets
  • Assist technical support with system troubleshooting
  • Other duties as assigned

  
  What You'll Need
  
  

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Customer service experience
  • 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking
  • Position can require overtime, non-standard schedules and evening or night shifts

  
  Benefits
  
  

  IC Solutions offers comprehensive benefits to all regular-full time employees:

  • Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
  • Dental
  • Vision
  • Basic Life and Basic Accidental Death and Dismemberment Insurance
  • Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

  IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

  
  EEO Statement
  
  

  We are proud to be an Equal Employment Employer. We maintain a drug-free workplace.

  A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

• About the company

  Our approach to doing business is simple yet highly principled: be innovative and exceed our customers' every expectation. From this humble philosophy emerged our mission to "Satisfy Customers with Integrity and Innovation." It’s at the heart of the four key goals that we aim to achieve day in and day out: Always operate in an honest, ethical business manner; Deliver outstanding customer service; Encourage and foster our employees’ development and success; Use innovation and creativity to generate growth and profitability;

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