• Job Description

  Req#: 37488
  
  Overview
  
  
  Are you looking for a career with premium benefits and the potential for growth?
  At IC Solutions, a subsidiary of TKC Holdings Inc., we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
  We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
  We are proud to be a military and veteran friendly employer.
  
  About This Position
  
  
  The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.
  Essential Functions, Duties and Responsibilities
  • Interact in a professional manner with customers (inmates and staff) to foster positive relationships
  • Maintain hardware and perform repairs on ICS products and services (inmate phones/video visitation/banking kiosks)
  • Use the software to troubleshoot and provide reports when needed
  • Assist facility staff with administrative tasks and inventory replacement
  • Create trouble tickets and track repair/equipment requests
  • Perform routine maintenance and emergency onsite support
  • Assist with commissary banking and issues as they relate to commissary equipment, inmate funds or administrative requests.
  
  What You'll Need
  
  
  • High School Diploma or GED required
  • Experience working with Windows OS
  • Ability to multi-task and meet deadlines
  • Self-motivated, able to work independently
  • MS Office Suite proficient
  • Self-starting, able to self-train on communications-based product line
  • Must have strong attention to detail and record keeping skills
  • Strong verbal and written communication skills
  • Strong problem-solving skills
  • Must have a positive, can-do, team-oriented attitude
  • Open to working in a correctional environment
  • Telecommunications experience is a plus
  
  Benefits
  
  
  IC Solutions offers comprehensive benefits to all regular-full time employees:
  • Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
  • Dental
  • Vision
  • Basic Life and Basic Accidental Death and Dismemberment Insurance
  • Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
  IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
  
  EEO Statement
  
  
  Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
  We maintain a drug-free workplace.
  A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
  
  
  • High School Diploma or GED required
  • Experience working with Windows OS
  • Ability to multi-task and meet deadlines
  • Self-motivated, able to work independently
  • MS Office Suite proficient
  • Self-starting, able to self-train on communications-based product line
  • Must have strong attention to detail and record keeping skills
  • Strong verbal and written communication skills
  • Strong problem-solving skills
  • Must have a positive, can-do, team-oriented attitude
  • Open to working in a correctional environment
  • Telecommunications experience is a plus
  
  
  The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.
  Essential Functions, Duties and Responsibilities
  • Interact in a professional manner with customers (inmates and staff) to foster positive relationships
  • Maintain hardware and perform repairs on ICS products and services (inmate phones/video visitation/banking kiosks)
  • Use the software to troubleshoot and provide reports when needed
  • Assist facility staff with administrative tasks and inventory replacement
  • Create trouble tickets and track repair/equipment requests
  • Perform routine maintenance and emergency onsite support
  • Assist with commissary banking and issues as they relate to commissary equipment, inmate funds or administrative requests.

• About the company

  Keefe Group, through its affiliates, Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, and Advanced Technologies Group, is the nation’s leading supplier of goods to the correctional market.

Notice