• Job Description

  Req#: TELEC001744

  Lead Telecommunicator

  About Us:

  Welcome aboard the Raleigh-Durham Airport Authority team, where our work environment resembles a well-oiled aviation crew. As operators of the Raleigh-Durham International Airport, we connect central and eastern North Carolina to people and places that matter the most, serving 14.5 million passengers in 2023 and supporting over 85,000 local and regional jobs with a $17 billion annual economic impact. Here, accountability and collaboration are our navigational beacons, guiding us through every task with precision and teamwork. Picture yourself as a vital member of our crew, each role crucial to ensuring smooth operations and safe passage for all. Like a pre-flight checklist, we take workplace safety seriously, conducting thorough pre-hire drug, background, and fingerprint checks to ensure a secure environment for every team member. Whether you're stationed indoors, orchestrating behind the scenes, or outdoors, feeling the rush of the runway, you'll find a supportive atmosphere where your contributions make a real difference. We are committed to delivering excellent airport services, state-of-the-art facilities, and unparalleled customer service, earning a Top Five ranking in passenger satisfaction among large North American Airports in a 2023 J.D. Power survey. At RDU, we believe in investing in our people with a comprehensive benefits package for full-time positions, including professional growth and development opportunities. Join us in this high-flying adventure where accountability, collaboration, and safety are the wings that propel us toward success—watch your career soar with RDU!

  About You:

  You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand’s standards. Lastly, your team spirit will unite our efforts and amplify our collective success.

  About the Role:

  As a Telecommunicator in aviation, you’ll be the unseen essential link. From 911 emergencies to supporting emergency landing procedures and airport operations, you'll coordinate communications that keep our airport humming 24/7. Working side-by-side with a tight-knit crew of skilled Telecommunicators and reporting to the Telecommunications Supervisor, you’ll help guide the safe and efficient response to situations involving EMS, commercial flights, and airport operations. Every shift is a new flight path—routine or unexpected—and your calm coordination helps ensure a smooth landing every time. If you're looking for a career where you’re always in the loop, never grounded, and your voice keeps the airport moving, we’re ready for you to join the team.

  Compensation:

  Maximum – Based on experience

  Minimum - $ 19.76

  What You’ll Do:

  • Provides efficient response to emergency and non-emergency calls for assistance concerning crimes, fires, rescue needs, FAA flight information, maintenance, parking services, or other general information.
  • Effectively prioritizes and documents calls for service to include location, jurisdiction, action, and agency to dispatch.
  • Operates an 800 MHz radio system to contact Law Enforcement, Emergency Services, Fire, Airport Operations, Traffic Control, Information Services, Maintenance, FAA, Parking, and other units; provides information about the situation in real-time and dispatches appropriate personnel.
  • Operates a computer-aided dispatch system (CAD) to receive, review, and prioritize emergency and non-emergency calls and requests for assistance from airport employees, tenants, passengers, and government agencies, including public and private entities. Takes appropriate action based on established policies and procedures.

  What You Need:

  Education:

  Required:

  High school diploma or equivalency

  Experience:

  Required:

  • 6 months of experience in dispatching, call center, or other related experience, or educational equivalent.

  Licenses or Certifications:

  Required:

  • NC Driver’s License
  • DCI Operator Certification

  Location:

  On-site RDU Airport Campus

  RDU Benefits:

  At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page

  A detailed job description will be provided during the interview process.

  Qualifications

  Education

  Required

  High School

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Raleigh–Durham International Airport, locally known by its IATA code RDU, is an international airport that serves Raleigh, Durham, and the surrounding Research Triangle region of North Carolina as its main airport.

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