• Job Description

  Req#: 40584

  Agency : Illinois State Police

  Position Title: Telecommunicator Trainee (UMP) - Division of 911/Central Telecommunication Services
  Closing Date/Time: 08/21/2024
  Salary: Anticipated Starting Salary $4,096; Full Range $4,096 - $5,464
  Job Type: Salaried
  County: Sangamon
  Number of Vacancies: 10
  Plan/BU: RC014

  • This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
  • All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.
  • State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
  • Internal applicants that apply externally will only be considered for this position after contractual rights are exhausted.
  • Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  • This title is within the Upward Mobility Program.
    • General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions.
    • Upward Mobility Program and UMP Program Titles and Information
    • There are three categories of UMP titles:
      • 1) certificate titles which require passing a written proficiency exam.
      • 2) credential titles which require the possession of a specified college degree and/or licensure.
      • 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

  Posting Identification Number 40584

  Position Overview

  The Telecommunicator Trainee, on an indeterminate shift, participates in an agency-sponsored training program for a period of six to twelve months in Illinois State Police (ISP) telecommunications applications designed to develop familiarization with ISP telecommunications procedures and practices and the usage of two-way radio, computer terminal equipment, and telephone call taking procedures. Excellent communication skills are required.

  About the Agency

  The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

  Essential Functions

  40%-Participates in practical and skill development training requiring the use and/or operation of various equipment.

  • Receives oral instructions and visually observes the proper methods of equipment use.
  • Practices and demonstrates skill levels.
  • Performs selected telecommunicator duties in a learning and skills development capacity under the immediate direction of a higher level telecommunicator or supervisor.
  • Monitors, transmits, and receives emergency and police radio messages (base to base and base to mobile).
  • Operates personal computer to enter and retrieve information through the computer based information network: Computer Aided Dispatch (CAD), Computerized Criminal History (CCH), Law Enforcement Agencies Data System (LEADS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Firearm Owner’s Identification (FOID), Criminal History Record Information (CHRI), Secretary of State (SOS), National Warning System (NAWAS), Emergency Network (EmNet), and ICase.
  • Answers and responds to incoming requests for service from the public via telephone.
  • Operates a teletype machine to process non-voice communications.
  • Participates in an agency sponsored training program for a period of from six to twelve months in State Police telecommunications applications designed to develop familiarization with State Police telecommunication procedures and practices and the usage of two-way radio, teletype devices and computer equipment.

  20%-Receives on-the-job formal and/or informal orientation in training to acquaint the employee with the duties and responsibilities of the telecommunicator position and the interpretation of Illinois State Police (ISP) communications procedures, Federal Communications Commission rules and regulations, and the ISP computer system.

  20%-Attends classes, listens to instructors, observes visual demonstrations, takes notes, and studies course material.

  • Takes quizzes and tests designed to evaluate progress and demonstrate knowledge of the telecommunicator trainee curriculum.
  • If the outcome of quizzes and tests indicates the necessity, participates in remedial training.

  10%-Inserts updates into operational manuals.

  • Maintains files, inputs arrests, warnings, and motorist assist documents into a centralized computer database.

  5%-Attends and participates in staff meetings, conferences, workshops, and other activities which provide meaningful learning experiences.

  5%-Performs other duties as required or assigned which are reasonably within scope of duties.

  Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
  • Ability to type accurately at a minimum of 20 WPM.
  • Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

  Preferred Qualifications

  • Prefers at least six (6) months of experience with keyboarding or computer typing.
  • Prefers at least six (6) months of experience using basic computer systems or software.
  • Prefers at least three (3) months of experience with obtaining and providing information via a standard telephone or two-way radio.
  • Prefers at least three (3) months of experience or coursework involving filing or organizing documents, either paper or electronic.
  • Prefers at least three (3) months of prior full-time or part-time job experience.
  • Prefers prior preparation of three (3) or more written documents (i.e. essays, research papers, notes, etc.) during school coursework or other training courses.

  Employment Conditions

  • Ability to pass an Illinois State Police background check and drug screening.
  • Ability to acquire a valid LEADS operator certificate.
  • Requires a clear speaking voice.
  • Must be able to work assigned shifts, weekends, and holidays.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

  Benefits Package

  The Illinois State Police offers a robust benefit package including:

  • • Flexible work schedules in many program areas
    • Health, life, vision, and dental insurance.
    • 12 weeks paid maternity/paternity leave.
    • Pension Plan
    • Deferred Compensation, and other pre-tax benefit programs.
    • Employees earn twelve (12) paid sick days annually.
    • Ten to twenty-five (10-25) paid vacation days based on years of service.
    • Employees earn three (3) paid personal days pro-rated based on start date.
    • Thirteen-Fourteen (13-14) paid state holidays annually.

  Work Hours: Subject to Shift Bid
  Work Location: 801 S 7th St Springfield, IL 62703-2487
  Agency Contact: ISP.JobPostings@illinois.gov

  Posting Group: Public Safety

  This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

  APPLICATION INSTRUCTIONS

  • Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
  • If you are not already signed in, you will be prompted to do so.
  • State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
  • Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
  • If you have questions about how to apply, please see the following resources:
    • State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
    • Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
  • The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
    • donotreply@SIL-P1.ns2cloud.com
    • systems@SIL-P1.ns2cloud.com

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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