NHS
Telehealth Care and Support Worker
This job is now closed
Job Description
- Req#: C9363-25-0447?language=en&page=74&sort=publicationDateDesc
- Education, training and qualifications
- Good general education background
- NVQ level 3 or equivalent qualification
- Experience working in a caring environment
- Ability to work autonomously
- Working with people
- Dealing with challenging situations
- Ability to form effective working relationships with Service Users and colleagues
- Ability to undertake physical tasks involving patient care including medication administration, eye drops and insulin administration
- Ability to demonstrate good literacy and numeracy skills ? Good verbal communication skills. ? Basic computer and IT skills
- Demonstrate an understanding of the speciality
- Demonstrate an understanding of caring for people with enduring mental and physical Health needs.
- Awareness of health & safety issues within the work environment
- Understanding of the need to keep and maintain accurate records
- Understanding of equal opportunities
- Education, training and qualifications
- Good general education background
- NVQ level 3 or equivalent qualification
- Experience working in a caring environment
- Ability to work autonomously
- Working with people
- Dealing with challenging situations
- Ability to form effective working relationships with Service Users and colleagues
- Ability to undertake physical tasks involving patient care including medication administration, eye drops and insulin administration
- Ability to demonstrate good literacy and numeracy skills ? Good verbal communication skills. ? Basic computer and IT skills
- Demonstrate an understanding of the speciality
- Demonstrate an understanding of caring for people with enduring mental and physical Health needs.
- Awareness of health & safety issues within the work environment
- Understanding of the need to keep and maintain accurate records
- Understanding of equal opportunities
Job summary
Following the direction and supervision of the Clinical Lead/Health Care Professionals to carry out assigned tasks and duties to assist with the physical, emotional and social care of the patients. The service uses a remote monitoring technology i.e vital sign monitoring and care plans including home visits as and when needed and working closely with urgent care respinse teams and district nurses,physiotherapists,Occupational Therapists and support workers.To work in a sensitive, enabling manner always taking into account the need for sensitivity ofthe diverse population found within the borough of Newham. The ultimate goal of theservice is to avoid hospital admission where possible.To monitor patient progress as defined by treatment aims identify trends that indicate adeterioration in health and that the appropriate action of alerting the community matron orGP.To work the shifts, inclusive of weekends deemed necessary to provide the service
Main duties of the job
Some of the key responsibilities : Please also refer to JD PS
The person needs to work effectively as a member of the team; to assist in planning andimplementing the care plans and treatment programmes, under the guidance of the ClinicalLead/HCP. This includes remote monitoring of vital signs for patients on Telehealth andescalating to clinicians. The role also includes working in the community and visiting patientsrequiring insulin administration, eye drops etc. as appropriate according to the care plan.? The person needs to form professional relationships with clients, and communicate withthem in a way that respects their views, autonomy and culture and provide an integratedcare approach.The individual needs to be able to liaise with relatives, carers, medical staff, allied healthstaff and those within the multidisciplinary team to obtain or feedback information relating to the patient's care.To be able to contribute towards the teams vision and attend meetings and events to promote the service
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Date posted
02 May 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,081 to £33,665 a year PA
Contract
Permanent
Working pattern
Full-time
Reference number
363-CHN7056235
Job locations
East Ham Care Center, Telehealth Offices, EPCT
302 Shrewsbury Road Health Center
London
E7 8QP
Job descriptionJob description
Job responsibilities
Some of the main responsibilities:
To understand and apply the need for confidentiality in all aspects of patientinteractions.To be legally accountable for all aspects of own work.To use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care.To maintain legible, accurate, contemporaneous clinical records.To understand and employ a set of non-specific skills to meet the psychological needs of service users with mental health needs through care planning and risk managementstrategies.Please see JD PS
Job responsibilities
Some of the main responsibilities:
To understand and apply the need for confidentiality in all aspects of patientinteractions.To be legally accountable for all aspects of own work.To use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care.To maintain legible, accurate, contemporaneous clinical records.To understand and employ a set of non-specific skills to meet the psychological needs of service users with mental health needs through care planning and risk managementstrategies.Please see JD PS
Person SpecificationPerson Specification
Education/ Qualification/ Training
Essential
Experience
Essential
Knowledge and Skills
Essential
Education/ Qualification/ Training
Essential
Experience
Essential
Knowledge and Skills
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
East Ham Care Center, Telehealth Offices, EPCT
302 Shrewsbury Road Health Center
London
E7 8QP
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East London NHS Foundation Trust
Address
East Ham Care Center, Telehealth Offices, EPCT
302 Shrewsbury Road Health Center
London
E7 8QP
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.