Popular
Telephone Banking Consultant
This job is now closed
Job Description
- Req#: 85390
- Training starts on February 2024
- Duration: 8 weeks
- Training Schedule: 8:00 am - 5:00 pm
- Location: Guaynabo (On-site)
- Excellent customer service skills, including telephone skills and telephone etiquette.
- PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
- Detail oriented with analytical skills.
- Excellent oral and written communication skills in English and Spanish.
At Popular, we are committed to developing and providing growth opportunities for our employees. To promote this development, we offer internal mobility options within our organization. We invite you to take look at this opportunity:
Telephone Banking Consultant
Sales & Support, 03
Applying for a position within the same job level as your current position may also represent a growth and development opportunity. Carefully review the tasks and responsibilities in the job description prior to applying.
Telephone Banking Consultant JobOpportunity
General Description
Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.
Essential Duties and Responsibilities
Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other.
Education
24 Bachelor's degree approved credits.
Other Qualifications
Values
Passion for PeopleSucceed TogetherOwn Every MomentBuild the FutureImportant: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
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Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .
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About the company
Popular, Inc., doing business as Banco Popular in Puerto Rico and the Virgin Islands and as Popular Bank in the mainland United States, is a financial services conglomerate that has operated in Puerto Rico for over 125 years and in the mainland United ...