• Job Description

  Req#: 168122

  Overview

  Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

  Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

  The primary responsibility of the PBX Telephone Operator is to provide assistance and information to patients, families, staff members and Physicians of Solaris Health System. Responds promptly and politely to all callers using designated technology. Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone services as directed. Responds and calls emergency codes in an expedient manner via overhead paging and paging devices. Responds to console alarms and reports equipment malfunctions to the appropriate department. Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention. Keeps abreast of hospital events that may generate calls and inquiries from those outside the Medical Center.

  Responsibilities

  A day in the life of a Telephone Operator at Hackensack Meridian Health includes:

  • Answers internal and external calls providing information regarding names, locations, and telephone numbers. Available of on call staff, dialing instructions. Provides patient information in the absence of patient information.
  • Determines call destination and route calls appropriately. Responds to and transfers calls accurately and promptly to appropriate locations; assists with the placement of out-going and interdepartmental calls; contacts staff and physicians via pager, telephone and/or overhead paging system. Receive a variety of emergent calls and coordinate proper response according to procedures
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

  Qualifications

  Education, Knowledge, Skills and Abilities Required:

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Prior knowledge of a communications system is preferred. Healthcare experience a plus.
  • PBX switchboard console (NEC preferred). Windows based PC and Office automation suite.

  If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

  Starting Minimum Rate

  Starting at $18.36 Hourly

  Job Posting Disclosure

  HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

• About the company

  Hackensack Meridian Health is a leading not-for-profit health care organization that is the most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. The health care network comprises 13 hospitals, including two academic medical centers, two children’s hospitals and nine community hospitals, physician practices, more than 120 ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, fitness and wellness centers, rehabilitation centers, and urgent care and after-hours centers.

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