• Job Description

  Req#: 241194

  Role Responsibilities :

  • Oversee data integrity of member enrollment records and remittance files transmitted from the state.
  • Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
  • Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
  • Complete monthly reconciliation process of remittance files by resolving discrepancies in report; and
  • Generate internal ad-hoc reports and analysis as needed
  • Enters, daily, eligibility data: new enrollees, changes, and cancellations.
  • Research information on members/subscribers to resolve problems and disputes.
  • Maintains quality and production standards as outlined by government regulations and department policies & procedures.
  • Completion of volumes in queue within specified Turn Around Time.
  • Ability to meet their required production and Quality target.
  • Setting productivity /Quality benchmark
  • Handles internal and external inquiries concerning billing, enrollment of member or subscriber.

  Required Skills :

  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
  • University degree or equivalent that required 3+ years of formal studies.
  • Ability to work in a team environment.
  • Good logical thinking ability.
  • Good English Comprehension/written skills should have exposure to MS Office.
  • Good Communication Skills – Both Verbal and Written
  • Ability to interact with clients preferred.

  **Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

• About the company

  Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.

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