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Job Description
- Req#: 241194
- Oversee data integrity of member enrollment records and remittance files transmitted from the state.
- Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
- Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
- Complete monthly reconciliation process of remittance files by resolving discrepancies in report; and
- Generate internal ad-hoc reports and analysis as needed
- Enters, daily, eligibility data: new enrollees, changes, and cancellations.
- Research information on members/subscribers to resolve problems and disputes.
- Maintains quality and production standards as outlined by government regulations and department policies & procedures.
- Completion of volumes in queue within specified Turn Around Time.
- Ability to meet their required production and Quality target.
- Setting productivity /Quality benchmark
- Handles internal and external inquiries concerning billing, enrollment of member or subscriber.
- Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
- University degree or equivalent that required 3+ years of formal studies.
- Ability to work in a team environment.
- Good logical thinking ability.
- Good English Comprehension/written skills should have exposure to MS Office.
- Good Communication Skills – Both Verbal and Written
- Ability to interact with clients preferred.
Role Responsibilities :
Required Skills :
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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