• Job Description

  Req#: 3211
  
  
  
  
  
  
  
  Temporary Accommodation Officer
  Location: Croydon Council, Housing Directorate
  Grade: 8
  Type: Full-Time, Permanent
  Hours: 36 hours per week
  Reports to: Temporary Accommodation Team Leader
  Croydon is a diverse borough, and o ur vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home.
  We are seeking a dynamic and collaborative individual to join our team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced and rewarding environment, then we have the right role for you.
  The Temporary Accommodation Officer is responsible for the management of the Council’s emergency and temporary accommodation portfolio and its residents
  About the role:
  • To provide a high quality, responsive, customer-focused housing management service for homeless clients living in temporary accommodation, ensuring that all homes are well managed, are maintained in a safe and habitable condition.
  • To carry out regular emergency and temporary accommodation occupancy checks and reviews, ensuring that any change in housing and support need is addressed.
  • To support and provide guidance to landlords and accommodation providers to ensure they carry out their repairing obligations
  About you
  • Detailed working knowledge of the welfare benefits system and its application.
  • Knowledge of the support services available for people who are homeless or in housing need
  • Knowledge of the provision of tenancy sustainment activities to deliver excellent outcomes in terms of successful tenancies.
  • Experience and knowledge of housing case law, homelessness, tenancy sustainment and good practice.
  • Experience of property management, housing management, supported housing or repairs management.
  If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.
  Why Croydon Council?
  We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
  • I nclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all employees can thrive.
  • Career Development: Take advantage of professional growth opportunities and a rewarding career path. We invest in our staff and support their development.
  • Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of upto 20%, up to 31 days of annual leave (eligibility criteria apply), and a commitment to your well-being and work-life balance. Access to the confidential and free Employee Assistance Programme 24/7
  • Family Friendly provisions: Generous maternity leave and family leave provisions
  • Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
  • Work Life Balance: Options for flexible and agile working options in line with service demand
  To view the Temporary Accommodation Officer role profile click here
  Application Closing Date: 4th June 2025
  Assessment Centres: Week Commencing 9th June 2025
  Equal Opportunities Statement
  Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. We also consider applications from candidates seeking flexible working arrangements.
  Additional Information
  
  
  
  
  
  
  
  
  

• About the company

  Delivering 24 hour council services to residents, visitors and businesses in Croydon

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