• Job Description

  Req#: av377

  At Activus Connect, we are committed to making a difference in the lives of individuals impacted by natural disasters. As an industry leader in providing resources and assistance, we are seeking dedicated and compassionate individuals to join our team as Emergency Response Representatives. This temporary remote position offers a unique opportunity to support those in need from the comfort of your own home.
  
  Position Overview:
  As an Emergency Response Representative, you will play a crucial role in assisting individuals who have been affected by natural disasters. Your empathetic and supportive approach will guide callers through available resources and aid, ensuring they receive the help they need during these challenging times.
  
  Activus Connect may have a potential opportunity to work with a federal agency tasked with emergency response. In order to be considered for this potential position, it is necessary to complete the multiple documents for security clearances required by the client. Further steps in the selection process may include interviews, additional documents, and background checks to determine a qualified match for the position. These steps begin with the successful completion of those documents as well as Activus Connect successfully obtaining a contract to work with the federal emergency response agency.
  
  Responsibilities:

  • Handle inbound calls from individuals impacted by natural disasters, providing information, resources, and assistance.
  • Listen attentively to callers' stories, empathize with their situations, and offer a compassionate and caring response.
  • Assess callers' needs and direct them to appropriate resources, organizations, and agencies for further assistance.
  • Maintain accurate and detailed call records while respecting callers' privacy and confidentiality.
  • Collaborate with team members to share knowledge and improve support processes.
  • Stay updated on current disaster relief resources and assistance programs to provide accurate information to callers.
  • Provide exceptional customer service and support, leaving a positive impact on every caller.

  
  Qualifications:

  • Excellent verbal communication skills with a compassionate and empathetic demeanor.
  • Previous customer service, call center, or relevant experience preferred.
  • Strong active listening skills and the ability to respond with empathy and understanding.
  • Proficient computer skills and the ability to navigate software systems efficiently.
  • Comfortable working independently in a remote environment and managing your schedule effectively.
  • A strong sense of responsibility and dedication to providing assistance to those in need.
  • Flexibility to adapt to varying call volumes and situations.

  
  Requirements:

  • High-speed internet connection and a suitable home office setup.
  • Availability to work flexible hours to accommodate varying call volumes.
  • A computer will be provided for you, but you will need to provide 2 monitors, a headset, keyboard and mouse.
  • A quiet and distraction-free workspace conducive to conducting professional calls.
  • Strong commitment to maintaining caller confidentiality and data security

  
  Details :

  • This is a temporary position based on disaster relief efforts.
  • The pay rate for this position will be: $17 per hour, including paid training.
  • In order to be eligible for this position you must be able to complete and pass a security assessment through FEMA, and will be issued a job offer contingent on passing this assessment.

  Department: Customer Experience
  This is a non-management position
  This is a full time position
  

• About the company

  At Activus Connect, we didn't just reinvent the wheel when it comes to customer experience solutions. We also changed how it's used through SmartVirtual.

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