• Job Description

  Req#: 3371

  Overview

  We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

  At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

  One Team / One Goal

  We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

  Responsibilities

  The ISE Technician will use their engineering experience and animatronics knowledge to inspect and maintain ISE displays, ensuring company merchandise objectives are met. They will work with managers to support store teams by conducting repairs, providing troubleshooting feedback, and handling guest returns to reduce damage discard rates. This role aims to uphold visual and operational standards, enhance the guest experience, and drive sales.

  • Focus on store setup within territory, ensuring mechanical support during store assembly
  • Collaborate with Territory Support Manager, Zone Managers, District Managers, and Store Teams to address merchandising challenges
  • Conduct in-store repairs on guest animatronic returns and coordinate with the Zombie Tech Squad for parts
  • Communicate troubleshooting information and uphold visual standards through daily and weekly team calls
  • Document ISE and animatronic placements with before and after photos
  • Travel to assess and improve visual merchandising presentations, sharing feedback with the Zombie Tech Squad and Visual team
  • Participate in store teardown processes, ensuring compliance with end-of-season strategies and policies
  • Actively participate in daily and weekly team calls
  • Perform other duties as assigned by management

  Qualifications

  • High School Diploma or GED required; 4-year college degree preferred
  • 1+ year of experience with Spirit Halloween preferred
  • Proficiency in Microsoft Office to include Word, Publisher, and Excel
  • Ability to travel extensively
  • Self-starter with excellent communication skills
  • Detail-oriented with proven ability to understand and interpret visual presentation directions
  • Mechanical/engineering experience to handle repairs in a timely fashion
  • Ability to work independently as well as in a team environment

• About the company

  Spencer Gifts LLC, doing business as Spencer's, is a North American mall retailer with over 600 stores in the United States and Canada.

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