University of California, Irvine
Temporary Customer Service Representative, Parking
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Job Description
- Req#: 101754
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $24.70/hour
- Comprehensive benefits including medical insurance, sick and vacation time, and retirement savings plans
- Opportunity to work in a diverse and dynamic environment with staff, students, and visitors
- Flexibility to work alternate schedules, including evenings, weekends, and holidays as needed
- Chance to contribute to compliance with important parking regulations within the university community
What to Expect (Job Responsibilities):
- Adjudicate parking and administrative citation appeals and reconcile citation payments in compliance with relevant regulations
- Respond to parking citation inquiries via phone, email, and in person, providing clear and accurate information
- Process DMV notices, schedule administrative hearings, and support Enforcement Representatives through radio dispatch
- Exercise independent judgment while following California Vehicle Code, TDS guidelines, and department procedures
What is Required (Qualifications):
- Valid California Driver's License
- Capability to interact with a diverse population in a high-volume, customer-focused work environment
- Ability to interpret and explain complex policies and regulations
- Previous customer service experience and conflict resolution skills
- Proficiency in basic computer skills and MS Office applications
How to Stand Out (Preferred Qualifications):
- Experience in a similar customer service role within a university or public institution
- Familiarity with California Vehicle Code and parking regulations
- Strong conflict resolution and problem-solving skills
- Ability to work effectively in a team-oriented environment
- Bilingual skills are a plus
#HigherEducation #CustomerService #CareerOpportunity #CompetitivePay #BenefitsIncluded
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