TTEC

Temporary Quality Assurance Specialist-Remote - (Job Number: 03URQ)


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 2172453
      Employer Industry: Customer Service

      Why Consider this Job Opportunity:
      - Salary up to $26 per hour
      - Opportunity for career advancement and professional development
      - Remote work opportunity within the USA
      - Supportive and inclusive company culture
      - Performance bonus opportunities and comprehensive benefits package

      What to Expect (Job Responsibilities):
      - Evaluate customer interactions to enhance satisfaction scores
      - Analyze data to identify patterns for performance improvement
      - Report to Quality Assurance Manager for guidance and feedback
      - Monitor calls for compliance with client requirements and policies
      - Manage multiple tasks efficiently and effectively

      What is Required (Qualifications):
      - High school diploma or equivalent
      - 6 months or more of customer service and call center experience
      - Ability to interpret and manipulate data for reporting
      - Flexibility to work various shifts during 24x7 operations

      How to Stand Out (Preferred Qualifications):
      - Experience in data analysis and reporting
      - Strong organizational and time management skills

      #CustomerService #RemoteWork #CareerDevelopment #PerformanceBonus #InclusiveCulture

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Our DNA Our purpose, vision, mission and values guide who we are and who we aspire to be serving us at the building blocks for the way we conduct business and build relationships. Our Mission To accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. Our Purpose: Deliver humanity to business. Our Vision: Leading the world’s most respected organizations to create and grow emotionally connected, valuable and lasting relationships. Our Values - Lead every day - Do the right thing - Reach for amazing - Seek first to understand - Act as one - Live life passionately