• Job Description

  Req#: R0004478
  The Transwestern companies together comprise a privately held, diversified real estate services, investment management and development organization.
  
  A unique approach underlies our success. We do business differently by empowering our team members with the resources and independence to deliver extraordinary results to our clients. It’s simple. We start with hiring hard-working, smart, genuinely good people, and organize them in collaborative cross-functional teams. We give them the support to outperform and the freedom to take ownership as they work to exceed our clients’ expectations. We do business differently, and that makes us Transwestern.

  The Tenant Experience Coordinator (TEC) will be the face of our 60 South Sixth tenant relations program. The overarching goal of this role is to activate the building, connecting the tenants of 60 South Sixth with the City of Minneapolis, the management team and ownership. With the responsibility of creating a robust progressive tenant program that is unique to the Minneapolis market, one can ensure that no two days will be the same in this role!

  In addition to the responsibilities of activating the public areas of the building, retail experience, the conference and Fitness Centers and the various assembly spaces, the TEC will support the management team in the operations of this extraordinary Class A office tower.

  In addition to creating the one-of-a-kind tenant relations program, the TEC will support the management team in the day-to-day operations of the building, interfacing with the tenants, engineering, janitorial, security and other operational teams.

  Our team is looking for a candidate that is organized, enthusiastic, culturally aware, connected, able to design graphics/PR material, results oriented, customer service oriented, operationally astute, comfortable working in a team, creative, resourceful, a self-starter, a doer.

  ESSENTIAL JOB FUNCTIONS:

  THE TENANT EXPERIENCE

  • Serve as central point of contact for programming in the Conference Center, Fitness Center, Tenant Lounge, assembly areas, public common areas and retail experience.
  • Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 20-2000 people.
  • Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our ‘go to’ person for everything related to wellness, relaxation, fun and recreation.
  • Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings.
  • Responsible for the execution of events within the budget.
  • Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs
  • Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
  • Assist with seasonal programming and décor as required.
  • Maintain accurate information on building publications.
  • Order supplies for amenities areas as approved by property management.
  • Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning (i.e. carpets, etc.), AV equipment, furniture, etc.
  • Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
  • Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage).
  • Attend relevant community meetings to stay current with market happenings.
  • Curate, create, and send weekly tenant newsletter.
  • Maintain Social Media Accounts for the Building with the goal of three relevant posts per week.
  • Coordinate and executed the tenant move-in, move-out program

  OPERATIONAL MANAGEMENT:

  • Maintain ongoing tenant contact/relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners.
  • Respond positively and promptly to all tenant requests, coordinating the appropriation action plan with management, engineering, janitorial, security, building staff.
  • Oversee the building e-mail account. Respond in a timely manner and delegate when needed.
  • Interface with tenants and vendors in daily operations of the building.
  • Assist in preparing presentation materials for managers in preparation for tenant/client presentations
  • Maintain lease and property files.
  • Track tenant certificates of insurance. Maintain follow-up system for expiration.
  • Compose and type all correspondence and memos, as directed.
  • Coordinate and executed the tenant move-in, move-out program.
  • Assist with preparation of meetings.
  • Order and maintain adequate stock of office supplies.
  • Oversee administration and monitoring of the building work order system.
  • Coordinate daily access requests from tenants and vendors. Communicate to appropriate parties.
  • Additional duties or projects as assigned by the Property Manager.
    

  POSITION REQUIREMENTS:

  • Preferably a bachelor’s degree in Business Management, Event Management, Hospitality Focus.
  • Entry level to three years’ experience in hospitality, event coordination, marketing or related field is desirable.
  • Professional demeanor and appearance.
  • Excellent people, customer service and communication skills.
  • Flexible and adaptable to shifting priorities.
  • Strong organizational skills and the ability to multi-task.
  • Tech Savvy.
  • Proficient in Microsoft Office Suite, Google Drive, Gmail, iOs technology.
  • Ability to learn new tech programs quickly.
  • Self-motivated.
  • Able to think quickly and efficiently when confronted with a client request and anticipate the needs of others.

  WORK SHIFT

  LOCATION

  Minneapolis, MN

  We Are Transwestern!

  Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity and inclusion — not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.

  Third Party Agencies/Vendors!

  Transwestern recognizes the valued service provided by its recruitment agencies and as such have a Preferred Supplier List, which whom terms of business have been agreed. Only suppliers who have signed these terms can engage with Transwestern and its Family of Companies. If you are interested in becoming a Preferred Supplier vendor, we invite you to email us only at recruittw@transwestern.com. Please provide relevant information about your agency, and our dedicated team will carefully review and approve your submission. We will reach out if we find that there is a potential match and interest in adding your agency to our preapproved recruiting vendors list. Agreements obtained outside of this formal process will not be recognized and will be deemed invalid. We appreciate your understanding and cooperation in adhering to this established procedure. Thank you in advance.

• About the company

  Transwestern is a commercial real estate company that provides services in real estate development, agency leasing, commercial property management, capital investment, market reports, and more. We have many properties for lease from retail, healthcare,...

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