Horizon House
Tenant Services Coordinator
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Job Description
- Req#: TENAN001689
Purpose:
• To coordinate communication and issue resolution between Services Provider, Individual Tenant and
related Landlord, and the Clearinghouse.
• To serve as point of contact for Clearinghouse Tenant Services Liaison (TSL) for all tenants served by
the provider agency.
Supervision Received:
• Receives direct supervision from the Director.
Supervision Exercised:
• N/A
Qualifications:
• Bachelor’s degree in Human Services/Social Services, Healthcare, or a related field and 3 years of
residential and or supported housing experience preferred or any combination of experience,
education or training that would provide the level of knowledge, skill and ability required.
• Experience with individuals who have severe and persistent mental illness, addiction and other
challenges
• Knowledge of recovery oriented principles, Affordable Housing and Tenants Rights Practice
Guidelines and supports.
• Excellent customer service and problem solving skills
• Strong interpersonal communication and analytical skills and ability to mediate
• Ability to work independently and as part of a focused team.
• Proficient with the use of office equipment (e.g., fax, photocopier machine, scanner, pager,
shredder, telephone, computer, etc.)
• Possession of a valid driver's license with an acceptable driving record.
Scope:
• Frequent talking and listening.
• Possess manual dexterity and fine motor skills.
• Requires the ability to lift, carry, fold, kneel, stack, stoop and bend which may include direct
intervention with clients.
• May require crisis intervention in emergency situations.
• Flexibility in scheduling and available to do 24 hour on-call coverage.
• Local travel required, including transporting program participants.
• May be required to report to work during emergencies, including inclement weather.Qualifications
Education
Preferred
Bachelors
Bachelors
Experience
Preferred
3 years of residential and or supported housing experience preferred
Licenses & Certifications
Required
Driver's license
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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