• Job Description

  Req#: 4952566
  Who We Are:
  At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
  The High Point Parks & Recreation Department enhances quality of life by providing innovative programs, parks and facilities for present and future generations. We offer 41 parks, two golf courses, five recreation centers, an environmental education center, tennis and pickleballs courts, a campground, marinas, playgrounds, ballfields, greenways and natural trails and more. Our vision is to enhance the City by providing recreation programming and community events that promote strong bonds, improve health and wellness and celebrate the City’s history and character. We are committed to providing opportunities for all ages and abilities.
  We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You’ll be joining a nationally accredited Parks & Recreation department, as well as a dynamic team of over 1,300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!
  Our Core Values:
  
  • Integrity: Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs.
  • Responsibility: A continual process that emphasizes a high level of personal accountability by each member of the organization.
  • Partnership: Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.
  What We Offer:
  The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:
  
  • A guaranteed monthly pension upon retirement, vested after 5 years of service
  • Competitive medical, dental, and vision plans effective day one
  • 401K and 457B Retirement Plans
  • PTO earned within first year
  • 12 Paid Holidays per year
  • Tuition Reimbursement Plan
  
  Your Purpose:
  
  The Tennis Professional serves in a customer service role at the Oak Hollow Tennis Center. Tennis Professional assists in regular facility and court maintenance, leads public tennis programs, and has the opportunity for additional income from teaching private lessons and clinics. Work is performed under regular supervision of the Tennis Director. Must be able to work a flexible schedule including nights, holidays and weekends. What You’ll Do:
  • Provides excellent customer service for patrons over the phone, in person, and in writing;
  • Serves as a front desk contact at the Oak Hollow Tennis Center;
  • Uses the recreation software program to register users for programs, reserve courts, and schedule private lessons/clinics. Collects fees and performs basic transactions, including end of the day closing procedures;
  • Performs opening and closing procedures for Oak Hollow Tennis Center;
  • Maintains records and completes related reports on program/facility attendance and revenue;
  • Completes regular facility and court maintenance tasks, including sweeping/rolling of clay courts, watering courts, and general janitorial tasks;
  • Operates equipment related to facility and court maintenance/operations, including utility carts, court sweepers, court rollers, drag broos, backpack blowers, etc.;
  • Assists the Director of Tennis with facility operation tasks;
  • Supervises daily operations in the absence of the Director of Tennis; Includes supervision of court maintenance staff and seasonal/part-time pro shop staff;
  • Organizes, implements, and evaluates public tennis programming;
  • Has the opportunity for additional income from teaching private lessons;
  • Cleans and performs simple maintenance on equipment;
  • Does general maintenance and operation tasks as required;
  • Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.
    
    
  What You'll Bring:
  We recognize your time is valuable, please ensure you meet the required qualifications below prior to applying:
  Minimum Required Qualifications:
  
  • High School Diploma or GED equivalent;
  • Must possess United States Professional Tennis Association or Professional Tennis Registry status;
  • Must have knowledge of clay courts as well as indoor and outdoor court maintenance;
  • Previous experience implementing tennis programming;
  • Must be comfortable in a customer service role and able to work with all age groups;
  • Thorough understanding of local, state and federal safety regulations and OSHA
  • Valid North Carolina Driver’s License
  Physical/Mental Requirements:
  Physical Requirements
  Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and necessary to operate equipment safely and enforce safety regulations.
  
  Visual Abilities – the ability to perceive via eyesight is required for this position:
  
  • Acuity, far – clarity of vision at 20 feet or more. Must be able to see people in and around pro shop, courts, and grounds. Both eyes 20/25 – R 20/30 – L 20/30 corrected
  • Acuity, near – clarity of vision at 20 inches or less. Must be able to see equipment and work aids at close range in order to operate them properly. Both eyes 20/25 corrected
  • Depth perception – Three-dimensional vision and the ability to judge distance and space relationships so as to see objects where and as they actually are. Necessary in order to properly operate equipment and monitor activities for regulation and safety. Depth perception – 4
  • Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area to cover grounds and observe people and their activities in order to enforce rules and regulations. Must be alert to surroundings.
  • Accommodation – Must be able to adjust the eye lens to glance quickly. This item is especially important when doing near-point work at varying distances from eye. Must be able to adjust eye lens to focus readily when glancing from near work (equipment operation, observer near at hand, etc.) to distance work (people walking around in vicinity of equipment) to monitor activities and ensure safety at all areas.
  Physical Strength – degree of physical demands typically associated with this position include:
  
  • Medium to Heavy Work
    • Exerting up to 50 pounds of force occasionally; and/or
    • Exerting up to 20 pounds of force frequently; and/or
    • Exerting up to 10 pounds of force constantly to handle or move materials related to the position.
    • Work requires walking, standing, stooping, bending, lifting, stretching, pushing, and pulling, although worker does sit on occasions. There is significant use of arms, hands, feet, and legs.
  • Type of Physical Demands
    • Reaching - Extending the hand(s) or arm(s) in any direction.
    • Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).
    • Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.
  Mental Activity/Requirements
  Reasoning
  
  • Ability to apply principles of logical thinking to work tasks and practical situations and requests made by supervisor or members of the general public; to comprehend and respond to a variety of situations in an expedient manner; to understand and communicate with individuals of varying age. Good judgement is important because the individual will interact directly with the public on a constant basis and may be working in the absence of a supervisor.
  Mathematics Ability
  
  • Using arithmetic: Ability to use arithmetic to add charges for court fees, programs and merchandise, price merchandise, calculate tax percentages, count money and make change, figure daily revenue collections, and make various reports.
  Language Ability
  
  • The ability to speak, read and write the English Language are required for this position.
  Environmental Conditions
  Physical Surroundings
  
  • The Tennis Professional is subject to Outside Environmental Conditions: Exposed to the various weather conditions and temperatures. Combining the type of work performed with the various weather conditions, the worker should be one who can work outside in a hot or cold environment.
  Hazards
  
  • The Tennis Professional will be exposed to trash, garbage, grass, plants, and various chemicals, gas, oil, and debris. Work is subject to final standards of OSHA on bloodborne pathogens.
  Machinery/Tools/Work Aids/Other Equipment
  
  • Items which may be representative, but not all inclusive, of those commonly associated with this type of work: Indoor court sweeper, indoor court scrubber, clay court roller, utility cart and vehicle, line sweeper, drag broom, leaf blower, hammer, rake, timed water system, vacuum cleaner, indoor/outdoor shop vacuum, backpack blowers, tennis ball machine, copy machine, cash register, calculator, mop, broom, First Aid supplies, scissors, telephone, receipt books, office supplies, basic hand tools, and Personnel Resolution.
  
  Our Commitments:
  The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated, at any time, with or without cause, as long as it is not prohibited by law.
  The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.
  The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.
  
  Application Deadline: Due to high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.

• About the company

  Creating the single most livable, safe, and prosperous community in America.

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