POSITION: Terminal Operations Agent (PT)

DEPARTMENT: Airline Division

SALARY: $16.50 per hour

LEVEL: L11

CLOSING DATE: Friday, July 26, 2024

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates OIA and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (OIA) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).

POSITION SUMMARY:

Facilitate the safe and efficient transit of passengers through the airport terminal facilities. Coordinate all terminal facilities so they are ready for airline usage. Provide service and assistance to all airport customers. Conduct daily inspections of airport common areas, facilities and equipment and take appropriate corrective action as required. Provide assistance to airline representative regarding common use facilities to include ticket counter, gate, baggage carousel assignments and assist with crowd control. Coordinate public safety and security in all airport areas. Provide customer service assistance, including foreign language translation assistance, to the traveling public as needed. Respond to incidents involving airport customers, facilities, and lost items. Prepare facilities for flight activity including restocking common facilities, assisting with paper stock deliveries, setting up queue lines for flight check-ins, etc. Maintain a courteous and professional attitude in dealing with customers and employees. Perform other duties as assigned.

MINIMUM REQUIREMENTS:

• High school graduate or equivalent and two (2) years of customer service experience, preferably in a tourism or airline related industry or an equivalent combination of education, training and experience.

• Effective oral and written communications skills, high degree of proactive/reactive abilities and strong customer service skills required. Multi-lingual skills desired.

• Must be able to lift up to 50 lbs, follow instructions, basic keyboarding skills and operate a two-way radio.

• Florida driver’s license required.

• Must be willing and able to work rotating shifts to include early morning, late evenings, holidays and weekends.

**This position requires permanent residency in the United States. Only candidates who are permanently legally authorized to work in the US without sponsorship or Temporary Protected Status (TPS)will be considered**.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour