• Job Description

  Req#: 14195

  Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

  Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

  Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Lubbock, TX location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Lubbock, TX (Lubbock TX #47127 - 2574 74th Street, Suite 201, Lubbock TX 79423) location.

  You will utilize your communication and customer skills with external customers while also working to select new Test Administrators and provide job coaching and fair performance appraisals to current employees.

  Starting pay is $19.00 per hour.

  SCHEDULE REQUIREMENTS:

  • Our ideal candidate demonstrates flexibility and teamwork.
  • This position is benefit-eligible.
  • Ability to work 27 to 30 hours per week, expecting to work more hours as needed.
  • Employees must be available to work various shifts between the hours of 7 am - 10 pm various shifts as scheduled, any day Monday through Friday.
  • Ability to work approximately 2-3 Saturdays per month from 7 am to 10 pm.
  • Available to assist local sites as needed.
  • Available to address operational problems when not at the test center.

  60% of daily tasks are Test Administrator responsibilities:

  • Performs on-time site opening and closing procedures.
  • Understand all testing procedures.
  • Checks in examinees, verifies identification, and explains the exam process.
  • Monitors examinees while testing.
  • Maintains a secure testing environment.
  • Communicates with internal technical support to investigate and fix technical issues.
  • Strictly adheres to company policies using careful judgment.
  • Responsible for maintaining a professional and clean testing center with light housekeeping duties.
  • Arrive on time for all scheduled shifts.
  • Other duties as assigned.

  40% of daily tasks are Test Center Manager responsibilities:

  • The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
  • Site staffing/hiring/retention/conflict resolution/scheduling.
  • Trains, develops, and coaches staff.
  • First contact for facility issues.
  • Ability to multi-task.

  Qualifications:

  • Minimum of 1-year customer service experience preferred.
  • One year of supervision experience in customer service is preferred.
  • A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
  • Team leading, training skills, and exposure to a testing environment are strongly preferred.
  • Strong communication and customer service skills must be delivered with focused attentiveness and moderate interaction.
  • Must be flexible in work hours and days.
  • Ability to complete all tasks promptly and efficiently and handle reasonable stress.
  • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
  • Ability to operate a computer, fax, and telephone.
  • Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
  • Ability to lift up to 20 lbs. on occasion. Must be able to sit for long periods of time and escort candidates to and from the testing room. Must be able to bend, stoop & lift from a stooped position.
  • You must be able to see small details at a distance and see names clearly on ID cards and the computer screen.

• About the company

  At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough.

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