• Job Description

  Req#: R23013520

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  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

  Job Description:

  The Digital Print Specialist delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Digital Print Specialist expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. In addition, the Specialist will perform various leadership functions in the capacity of an Assistant to the Store Supervisor. This is not a remote job.
  
  The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, professional appearance, and success in motivating and leading teams. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

  Job Summary

  The TUPSS Print Specialist is responsible for daily operating activities of the retail pack, ship, print and business services store, with an emphasis on graphic design and print production. The Specialist will provide print consultation, graphic design, and print production services to bring customers’ visions to life. Additionally, the Specialist will act as an Assistant to the Store Supervisor and take on a leadership role as delegated.

  Responsibilities

  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
  • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Prioritizes and optimizes the work load to streamline the production flow
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Maintains a clean, organized, and safe working environment
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Performs other duties as assigned

  Qualifications

  • High school diploma or GED required
  • One year of customer service experience required (more preferred)
  • One to two years of experience or a two-year degree in graphic design or a related field
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Knowledge and application of printing concepts
  • Good communication and people skills
  • Strong analytical and math skills
  • Highly organized and detail oriented
  • Good project and time management skills
  • Able to work and complete tasks independently in a quick turn environment
  • Able to work collaboratively
  • High energy level
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

  Preferences:

  • Bachelor’s degree (or internationally comparable degree) – Preferred
  • Experience with Adobe Creative Suite, Microsoft Office, and Fiery workflow - Preferred
  • Experience with web-to-print applications – Preferred
  • Experience demonstrating knowledge of current digital print equipment – Preferred
  • Experience demonstrating knowledge of current print finishing equipment – Preferred
  • Experience running a digital print facility – Preferred
  • Experience with selling outside and inside, traditional and digital print applications – Preferred
  • Must be currently located in the same geographic location as the job or willing to self relocate

  Hiring Range:

  $26.15 - $42.50 p/hr.

  Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

  Employee Type:

  Permanent

  UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  Other Criteria:

  Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  Basic Qualifications:

  Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• About the company

  United Parcel Service is an American multinational package delivery and supply chain management company. Along with the central package delivery operation, the UPS brand name is used to denote many of its divisions and subsidiaries, including its cargo airline, freight-based trucking operation, and its delivery drone airline. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

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