Position Summary

As a member of the Cultural Services Section and reporting to the Supervisor, Theatre Programming and Operations, the Theatre Business Operations Coordinator is responsible for the coordination of all business functions supporting the daily operations of the Richmond Hill Centre for the Performing Arts.

Key Duties and Responsibilities

• Works closely with the Supervisor of Theatre Programming and Operations to aid in the successful implementation of all programs and services, including client event coordination and administration, venue management, rental client relations, and the overall delivery of customer service through all relevant areas of the theatre.
• Responsible for managing the day-to-day operation of the theatre box office, including overseeing and coordinating all work performed by team members and ensuring an unparalleled customer experience for both theatre patrons and rental clients.
• Responsible for maintaining, updating, and maximizing the use of the theatre’s software solutions, including ticketing, facility bookings, and integration with the theatre website.
• Responsible for internal and external stakeholder relations, including outreach and engagement as it relates to business operations at the theatre.
• Oversees the lead stagehand to ensure backstage operations, including technical production of both internal and external events and shows.
• Works in conjunction with the Recreation Facility Operations Section to ensure independent tasks related to theatre business operations are being completed.
• Liaises with the Recreation Facility Operations Section in the coordination of all non-technical theatre-related capital asset management projects associated with building maintenance.
• Participates in theatre capital projects in conjunction with the annual capital budget process.
• Assists in coordinating contractual obligations related to performing artists, theatre rental clients, contractors, and suppliers.

Duties and Responsibilities Continued

• Assists in maintaining the scheduling of programming and initiatives that increase performance opportunities for local performing artists, performing arts organizations, community and cultural groups.
• Establishes, monitors, and analyzes key metrics and reports for day-to-day theatre operations to inform business decisions for the theatre.
• Coordinates and maintains an effective staff training process to ensure staff have the necessary knowledge of City policies and procedures and that they maintain their qualifications and certifications.
• Maintains knowledge of rental practices in the theatre industry in order to provide high-quality and competitive services (trend watching and benchmarking with surrounding municipal theatre operations).
• Participates in regular division and section meetings and committees and coordinates technical production needs for other areas outside of the theatre as needed.
• Conducts research and makes recommendations to management to improve the portfolio's core business and work plan.
• Participates in and contributes to the implementation of core service review recommendations and the annual operating budget as needed.
• Other duties as assigned.

Education and Experience

• Undergraduate degree or diploma in Arts or Business Administration or related discipline.
• Valid Emergency First Aid Certificate & CPR certification.

• Sales/box office or revenue generation experience, considered an asset

• Understanding of Municipal/Corporate environments with unionized staff, considered an asset

• Understanding of the Recreation & Culture field, considered an asset

Required Skills/Knowledge

• Well-developed interpersonal and public relations skills to facilitate effective customer service delivery.
• Knowledge of theatre operations, coordination, and client event organization.
• Superior organizational, time management, and prioritization skills and the ability to consistently meet deadlines.
• Ability to work independently and as an effective team member.
• Manages organizational change through strong leadership and communication skills.
• Working knowledge of technical production and backstage operations.
• Proven ability to oversee and track budgets.
• Superior analytical and financial forecasting skills, with the ability to handle challenging assignments.
• Demonstrated competence with the Microsoft Office suite of products (Word, Excel, and PowerPoint).
• Excellent spoken and written English skills; the ability to speak a second language is an asset.
• A valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated). Proof of vehicle insurance is required upon hire.
• Must be prepared to work flexible hours, including evenings, weekends, and statutory holidays.

Leadership Competencies