AMC Theatres
Theatre Systems Implementation Analyst III
This job is now closed
Job Description
- Req#: 27260BR
- Install and configure theatre system hardware and software, training and coordinating deployment teams to assist as needed.
- Train internal and external support teams on system changes.
- Conduct on-site or remote preventative maintenance and advanced troubleshooting of all theatre systems within assigned markets.
- Facilitate AMC theatre openings and closures. For openings, install and test back-office and POS equipment. For closures, recover, decommission, and transfer valuable assets.
- Support the Help Desk by resolving escalations within established service level agreements (SLAs) using the current ticketing system.
- On-site resource for identifying, recording, decommissioning, and transferring unused hardware of value.
- 5+ years of experience in IT-related positions.
- 1+ years of experience in help desk or support-related positions.
- Ability to stand for long periods during on-location Implementation Projects.
- Ability to lift up to 70 lbs.
- Willingness to travel up to 25%.
- Proficiency using tools such as drills and hand tools for mounting, installing, and troubleshooting PC and POS hardware.
- Ability to follow written deployment guides for the purpose of installing and configuring POS software.
- Experience troubleshooting and repairing PC and POS hardware.
- Experience resolving incidents through an incident management system.
- Bachelor's degree, preferably in an IT-related field.
- Strong organizational skills with high attention to detail.
- Strong interpersonal, communication, and project management skills, with the ability to explain IT concepts to non-technical users.
- Ability to design and implement structured processes for change management, installation, configuration, and production support.
- Knowledge of Hyper-V and VMware vCenter hypervisor and centralized server management platform.
- Experience using endpoint management software to deploy and validate POS applications.
- Analytical problem-solving skills to diagnose, document, and resolve system issues.
- Strong customer service skills, with the ability to assist theatre management teams both in person and remotely.
- Advanced Knowledge of AMC-specific theatre POS hardware solutions, configuration, and troubleshooting
- Ability to execute, document, and train others on technical implementation processes for hardware and software deployments.
- 5+ years of experience in IT-related positions.
- 1+ years of experience in help desk or support-related positions.
- Willingness to travel up to 25%.
Job Summary
The Theatre Systems Implementation Analyst III is responsible for the physical installation, configuration, and preventative maintenance of in-theatre Point-of-Sale (POS) and personal computer (PC) equipment, including point of sale terminals, kiosks, printers, kitchen display systems, and related hardware. The analyst also manages remote software installations, configurations, troubleshooting support, and validation processes. This position plays a critical role in ensuring AMC theatre locations have the IT equipment installed, configured, and fully operational to support staff and enhance the guest experience.
This is a remote-eligible position.Job Description
Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!
AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.
What you’ll be doing:
AMC’s company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company’s success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.
We appreciate your interest in AMC and look forward to seeing you at the movies!
AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.Compensation Information
AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.
The base salary for this position is: $55,000 to $70,000. This position is also eligible for an incentive opportunity.Minimum Job Requirements
About AMC
AMC amazing. That’s the promise we deliver to nearly 35,000 associates, 240 million guests domestically, and 350 million guests worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities in which we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.
Department
THEATRE SYSTEMS OPERATIONS & IMPLEMENTATIONS
Job Address 1
One AMC Way
Job Address 2
11500 Ash Street
City
Leawood
State
Kansas
Zip Code
66211
Employment Status
Full Time
Pay Rate Type
SALARY
Relocation Eligibility
No
Job ID
27260BR
About the company
Approximately 200 million guests will enjoy the best movie-going experience in the industry at more than 380 AMC Theatres® locations this year. With best-in-class amenities such as plush, power recliners, MacGuffins full bars, AMC Dine-In Theatres, premium presentation formats including Dolby Cinema at AMC and IMAX, AMC is recognized as the industry leader and an iconic destination for movie-goers. And it all started when the son of one of the original owners returned from serving in the army and took over a successful Midwestern family business.
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