• Job Description

  Req#: C9151-24-0050?language=en&page=167&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Booking Officers.

  The successful candidate will need to have very good customer service and organisational skills. They will be working across reception and the back office to support the therapy teams to provide an excellent service to patients attending the service.

  The successful candidate will share responsibility for covering reception, telephone lines and managing referrals. They will be supported by an experienced Admin Team and Admin Team Lead.

  The successful candidate should be enthusiastic and passionate and have the motivation to encourage and facilitate best customer service. We are looking for an individual who is an excellent communicator, a good team player and has an interest in providing excellent patient care and experience.

  You should have previous administration/reception experience and ideally have knowledge/experience of working within a healthcare environment.

  The majority of these hours will be based at Wexham but a small number of hours can be based at Heatherwood.

  Main duties of the job

  As part of the Therapy Clinic Coordinator team, to provide a cross site service for the booking patient Therapy appointments.o To be responsible for managing clinicians' diary templateso To make sure that all new patients are registeredo To update patient information on systems, as and when required to ensure timely accurate data.o To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.o To provide administrative support to the therapy outpatients service.o To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.o To liaise with other departments to ensure seamless patient care.o To maintain an exemplary standard of customer care and patient confidentiality.

  About us

  Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

  As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

  We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

  Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

  We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

  Date posted

  08 January 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,008 to £25,553 a year Per annum (pro-rata) inc. HCAS

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  151-CG-126-A

  Job locations

  Wexham Park Hospital

  Wexham Street

  Slough

  SL2 4HL

  
  

  Job description

  Job responsibilities

  For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

  This job description should be read in conjunction with the supervisory JD Addendum.

  • To produce the induction documentation for new staff and students and arrange initial computer training and ID and car parking as necessary
  • To act as Fire, Training, DSE, IT, Single Point of Contact for Security and Intranet Administrator
  • Support office risk assessments
  • Ensure office upkeep and stock (PPE, stationary, estates requests, IT requests)
  • Create and maintain the Appointment templates
  • To assist the Team lead with any tasks identified within the team.

  Job description

  Job responsibilities

  For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

  This job description should be read in conjunction with the supervisory JD Addendum.

  • To produce the induction documentation for new staff and students and arrange initial computer training and ID and car parking as necessary
  • To act as Fire, Training, DSE, IT, Single Point of Contact for Security and Intranet Administrator
  • Support office risk assessments
  • Ensure office upkeep and stock (PPE, stationary, estates requests, IT requests)
  • Create and maintain the Appointment templates
  • To assist the Team lead with any tasks identified within the team.

  Person Specification

  Qualifications

  Essential

  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent
  • NVQ Level 3 Administration or equivalent practical knowledge

  Desirable

  • Knowledge of trust patient appointment and hospital systems

  Experience

  Essential

  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient/client situations
  • Minimum of 1 year customer care experience

  Desirable

  • Call centre experience
  • NHS experience

  Skills/Knowledge

  Essential

  • Demonstrate attention to detail and accuracy when completing tasks
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets
  • Time management skills

  Desirable

  • Knowledge of therapies
  • Knowledge of medical/therapy terminology
  • Knowledge of current NHS issues relating to the Referral to Treatment targets waiting lists and the Trust Access Policy

  Person Specification

  Qualifications

  Essential

  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent
  • NVQ Level 3 Administration or equivalent practical knowledge

  Desirable

  • Knowledge of trust patient appointment and hospital systems

  Experience

  Essential

  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient/client situations
  • Minimum of 1 year customer care experience

  Desirable

  • Call centre experience
  • NHS experience

  Skills/Knowledge

  Essential

  • Demonstrate attention to detail and accuracy when completing tasks
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets
  • Time management skills

  Desirable

  • Knowledge of therapies
  • Knowledge of medical/therapy terminology
  • Knowledge of current NHS issues relating to the Referral to Treatment targets waiting lists and the Trust Access Policy

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Frimley Health NHS Foundation Trust

  Address

  Wexham Park Hospital

  Wexham Street

  Slough

  SL2 4HL

  
  

  Employer's website

  https://www.fhft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Frimley Health NHS Foundation Trust

  Address

  Wexham Park Hospital

  Wexham Street

  Slough

  SL2 4HL

  
  

  Employer's website

  https://www.fhft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice