Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Ticket Operations team, you will deliver championship customer service to fans at the ticket offices.

• “Think Like A Fan” to ensure delivery of friendly and efficient ticket service.
• Perform ticket sales transactions and sending of those tickets using Ticketmaster operating systems (PCI/Archtics/TM1 Orders)
• Perform debit/credit card transactions and daily reconciliation.
• Provide friendly and informed response to inquiries regarding seating locations/ticket prices.
• Work closely with Security Services & other departments to assist fans with special needs/requests.
• Act as an ambassador to our community; provide information to fans regarding tourist attractions, transportation system etc.
• Adopt new ticketing technology and troubleshooting knowledge as required on a shift by shift basis (ie. TM1 Sales)
• Troubleshoot, action, and problem solve any and all fan related mobile ticketing concerns.
• Be educated on venue policies and procedures to provide a fan-first service experience.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.
• Other administrative or service functions as the need arises.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Must be available to work days, evenings, weekends and holidays as the need arises
• Must be available to work events at Scotiabank Arena, BMO Field and Coca-Cola Coliseum
• Must be able to stand for approximately 4 hours
• Previous experience in a box office or tickets sales is a definite asset
• Able to lift and carry up to 20lbs as the need arises
• Proven ability to provide exceptional customer service/up sell
• Must be self-motivated, a team player and enjoy people
• Excellent interpersonal and communication skills
• Proven computer skills
• Familiarity with the City of Toronto and tourist attractions an asset
• Work well under pressure; handle multiple tasks simultaneously
• A positive, winning approach, incorporating integrity, confidentiality and discretion

Additional Information

Apply by: August 31, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.