Description

The AT&T Performing Arts Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right, so that all people feel valued, respected, and safe.

The Center is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. Members of underrepresented groups are strongly encouraged to apply.

This position is the perfect fit for those passionate about the performing arts and serving patrons of the AT&T Performing Arts Center. We offer free covered parking and complimentary tickets to select performances! The position pays $15.00/hr.

Ticket services agents sell tickets to performances and provide customer service to fellow theatre-lovers. Scheduled call center shifts range from 4-5 hours while scheduled venue box office shifts range from 3-4 hours. We are seeking candidates who can work weekday/weekend call center shifts and weekend venue box office shifts. Agents can expect to work an average of 10-20 hours per week dependent on business needs and may be required to work onsite for all or part of their regularly scheduled workweek, subject to change.

Position Responsibilities (include but are not limited to):

• Answer sales and customer service phone calls in the ticket services center. For remote work from home days, a distraction free working space is expected.
• Provide in-person sales and customer service support at venue box offices (on campus and off) on performance days.
• Communicate effectively and maintain high standards of customer service.
• Uphold customer service policies and procedures.
• Process ticket orders and handle cash, checks and credit cards; balance ticketing batches.
• Accurately enter patron information into the Tessitura ticketing system.
• Maintain a customer service focus and professional demeanor.
• Other duties and responsibilities as required.

Qualifications

Education and Experience:

• High school graduate with solid basic math skills.
• Strong communication skills a must; both over the phone and in person.
• Box office, ticketing, retail, call center, customer service or similar work experience.

Knowledge, Skills and Abilities:

• Computer skills; including typing, navigating websites, utilizing multiple windows/tabs, and using e-mail.
• Excellent verbal and listening skills and the ability to work well under pressure.
• Reliability, timeliness, and ability to complete assigned tasks.
• Tessitura ticketing system knowledge a plus.
• Bilingual skills a plus.

AT&T Performing Arts Center is an equal opportunity employer committed to the belief that each individual is entitled to equal employment opportunity.

ABOUT THE AT&T PERFORMING ARTS CENTER:

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of five premier performance venues and a park in downtown Dallas. Audiences enjoy the Broadway tours, concerts, comedy, speakers, the finest dance companies from across the globe co-presented with TITAS/DANCE UNBOUND. The best of new and emerging Dallas arts groups through our Elevator Project. The Center also helps thousands of students and families explore and more deeply experience the arts through a range of free arts education and community programs provided both at the Center and in the community. The Center also plays a significant collaborative leadership role in arts advocacy locally, and on the state and federal level.

The policy of the AT&T Performing Arts Center is to afford equal employment oppor tunity to all, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, gender identity or sexual orientation.

To learn more about the Center, you can view the 2020-2023 Report to the Community online.

Our Purpose:

Shape the stage for life to thrive in Dallas.

Our Vision:

To be a catalyst for imaginative excellence that enables

economic and artistic growth for Dallas.

Our Mission:

We are a vibrant cultural hub that provides, operates and activates

exceptional spaces for artists, artistic organizations and our community.

Organizational Core Values:

The Center’s culture is to focus on the values that guide its people's actions. The Center’s Core Values are to passionately pursue our mission by being:

• Achievement Focused - Committed to the advancement and cultivation of the Performing Arts in Dallas
• Community Minded - Actively fostering and participating in meaningful community interactions
• Customer Service Driven - Dedicated to the service of internal and external constituents so that all want to return
• Flexible - Willing to change to achieve results