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Job Description
- Req#: R222668
Employer Industry: Moving and Storage Services
Why consider this job opportunity:
- Paid on-the-job training
- Full medical coverage, including dental and vision plans
- Opportunities for career advancement and stability within the organization
- Access to a new indoor fitness gym and wellness programs
- 401(k) savings plan and employee stock ownership plan (ESOP)
- Paid holidays, vacation, and sick days
What to Expect (Job Responsibilities):
- Provide technical support to U-Haul affiliates and end users regarding the WebSelfStorage application
- Troubleshoot issues, document resolutions, and escalate problems as needed
- Educate affiliates about the WebSelfStorage application and their business workflows
- Maintain detailed notes on all support tickets and ensure a positive client experience
- Manage phone and chat support duties, remaining calm and professional in challenging situations
What is Required (Qualifications):
- 1 to 2 years of technical support or call center experience, or equivalent education and training
- Strong customer service skills and a positive attitude towards helping business affiliates
- Excellent verbal and written communication skills
- Ability to multitask and follow instructions effectively
- Basic understanding of computer software and troubleshooting capabilities
How to Stand Out (Preferred Qualifications):
- Typing speed of at least 30 words per minute
- Experience in a customer service role within a technical support environment
- Flexibility to work multiple shifts, including weekends and holidays
#MovingAndStorage #CustomerService #TechnicalSupport #CareerOpportunities #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
U-Haul is an American moving equipment and storage rental company, based in Phoenix, Arizona, that has been in operation since 1945. U-Haul is the largest installer of permanent trailer hitches in the automotive aftermarket industry and is the largest retailer of propane in the U.S.
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