Employer Introduction

Join our team at Employer and contribute to our mission of Helping Government Serve the People. As a global leader in business process management and technology solutions, we empower citizens to successfully engage with their governments across a variety of health and human services programs. With a workforce of over 30,000 employees worldwide, we are proud partners to government agencies in several countries. By working with us, you will have the opportunity to make a difference and improve outcomes for citizens while enjoying a rewarding and fulfilling career.

Job Summary

- Provide informed and objective responses to complex concerns regarding eligibility guidelines, policies, and access to care issues.
- Respond effectively to all forms of inbound and outbound contacts.
- Process workflow documents, including income and identity verification.
- Stay updated on policy and procedures related to state programs.
- Integrate new knowledge with resource materials to address client concerns.

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.

Additional Information

EEO Statement: Employer provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. We value the skills and experiences of active military service members, veterans, and their spouses, and encourage them to apply for career opportunities with us. We are committed to serving veterans and their families and have connections to organizations dedicated to their support.

Pay Transparency: Employer's compensation is based on various factors, including job location, education, training, experience, and performance. Salary is just one component of the total compensation package, which may also include incentives and benefits such as health insurance, life and disability insurance, retirement savings, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. We comply with regulatory minimum wage rates and exempt salary thresholds.

Note: This job description has been revised to remove any references to the name of the employer and to improve readability and clarity.