ModSquad
Tier 2 Customer Service - Emails & Chats - Jamaica
This job is now closed
Job Description
- Req#: 49d9b6db-6245-40ac-80c4-e76f83eb5c57
Employer Industry: Digital Engagement Services
Why Consider this Job Opportunity:
- Opportunity to work with top-tier brands and clients across the globe
- Work-from-home and flexible schedules
- Chance to work on cool client projects
- Competitive hourly rate to be discussed in the interview phase
- Commitment of 10 hours per week for 90 days
- Use your passion for digital entertainment and customer service to assist customers via phone and email
What to Expect (Job Responsibilities):
- Accurately address email or chat issues from customers
- Utilize open-ended questions to understand and resolve problems and concerns
- Maintain positive customer relationships
- Represent the client's brand effectively
- Conduct discussions with eloquence and deep customer concern
What is Required (Qualifications):
- Excellent English grammar skills
- Availability of a minimum of 10 hours per week
- Strong communication skills with empathy and understanding
- Ability to utilize open-ended questions effectively
- Zendesk experience is a plus
- T2 experience is a plus
How to Stand Out (Preferred Qualifications):
- Experience in customer support or a similar role
- Familiarity with digital entertainment industry
#DigitalEngagementServices #CustomerSupport #FlexibleWorkSchedule #TopTierBrands #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ModSquad is a global digital engagement services company based in the United States.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.