CyraCom

Tigrigna Bilingual Interpreter - Remote


PayCompetitive
LocationRemote
Employment typeFull-Time

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  • Job Description

      Req#: JR101650

      Important Note: Professional interpretation experience and/or interpreter certification and training are required for this position. A combination of experience and training can be considered for the role.

      Qualifications:

      • 3+ years of professional interpreting experience
      • Interpreter certification or Interpretation training courses
      • Authorized to work in the US
      • High school completion or equivalent
      • Proficient in English and target language, as determined by our Language Checkup assessment
      • Remote Position - must reside in the US

      We Offer:

      • CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, professional development, and competitive salaries.
      • This role typically starts at a base annual salary of $33,280.
      • Paid professional interpreter training
      • Overtime pay and merit-based increases
      • Internal promotion opportunities
      • A diverse, inclusive, and supportive environment

      Position Summary:


      This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems. This description applies to the entire Interpreter classification regardless of language(s) spoken.

      Essential Functions (major duties & responsibilities):

      • Provides meaning-for-meaning interpreting.
      • Follows CyraCom’s interpreter protocols as per CyraCom training, policies, and procedures.
      • Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
      • Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
      • Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
      • Maintains confidentiality as per CyraCom Interpreter policies.
      • Uses standard office equipment such as telephones, computers, copiers and fax machines.
      • Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).
      • All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone

      Other Duties and Responsibilities:

      • Performs all other duties as assigned.

      Knowledge, Skills & Abilities:

      • Fluency in English and the target language.
      • Skilled at communicating, both orally and in writing in English and target language.
      • Basic understanding of linguistics and different cultures.
      • Skilled in adjusting to rapidly changing circumstances.
      • Ability to react calmly and effectively in emergency situations.
      • Strong attention to detail and accuracy.
      • Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
      • Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
      • Skilled at keeping supervisors informed of problems or issues.
      • Skilled in establishing and maintaining effective work relationships.
      • Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or another internet browser).
      • Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.
  • About the company

      CyraCom is the leading provider of phone & video interpretation. Our certified interpreters service calls in our large-scale US contact centers.