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Job Description
- Req#: 261385
About the company
ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration and more.
Description
* Conduct a Time and Attendance analysis call with the client to verify timeclock and/or time-off setup information.
* Gather paid time off policies to understand client's business practices.
* Configure client Time and Attendance and/or Paid Time Off policies in ADP Workforce Now.
* Assist clients with Time and Attendance and/or Paid Time Off inquiries until clients are transitioned to service.
* Facilitate client training on Time and Attendance and/or Paid Time Off features and functionality.
* Provide troubleshooting and additional support to internal partners on client time-related configuration activities.
* Perform quality assurance tests to ensure Paid Time Off features have been successfully configured and implemented.
* Prepare client for Time and Attendance and/or Paid Time Off transition from implementation to service.
* Provide support during client first payroll and time processing.
* Customize client's HCM platform homepage for Time and Attendance and Paid Time Off.
* Collaborate with internal partners to ensure successful Time and Attendance and/or Paid Time Off implementation.
* Responsible for initiating Time and Attendance billing.* Attention to detail, process-oriented, self-directed, and inquisitive
* Prior experience in a customer-facing role
* Ability to manage competing priorities
* Ability to respond and react to a variety of different critical issues simultaneously
* Analytical & problem solving skills to anticipate, identify, eliminate, and/or resolve problems in a timely manner
* Ability to collaborate cross-functionally to strengthen processes and deliverables
* Strong verbal and written communication skills through appropriate email etiquette
* Excellent organizational skillsQualifications
* Experience in timeclock and/or time-off system configuration
* Strong technical background
* Expertise and knowledge in Timeclock and/or Time-off system
* Proficient in MS Excel
* Knolwedge in industry best practices and trends in Time-related solutions
* Knowledge in Time products, features, and/or services of an online HCM platform, including but not limited to ADP Workforce NowNotice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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