• Job Description

  Req#: 133723

  Job Req ID

  Home Affairs - 133723

  Location

  VIC

  Classification

  APS Level 3 - $64,392.00 and $73,981.00 plus 15.4% super (part time pro-rata)

  Employment Type

  Ongoing/Non Ongoing (Permanent/Temporary), Full-time

  Flexible work

  Flexible arrangements available

  Contact Officer

  Feiruz Ghebrat on 03 8762 0717

  Applications close on 20/08/2024 at 11:59pm AEST (midnight) - Late applications will not be accepted.

  About our opportunity

  This process is being used to fill multiple immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months.

  About our team

  Immigration | Refugee Humanitarian & Settlement | Migrant English & Language Services | TIS National

  With more than 40 years' experience in the interpreting industry, the Translating and Interpreting Service (TIS National) is one of the largest public sector interpreting service providers in Australia. TIS National provides high quality, cost efficient, and secure interpreting services, assisting non-English speakers to effectively communicate with government departments and agencies, counselling and healthcare service providers, police, emergency services, utilities, banks, and private businesses. TIS National provides immediate telephone interpreting services 24 hours a day, every day of the year, as well as on-site (face-to-face) and video interpreting services. With well-established innovation strategies, TIS National supports the Australian Government's National Border Security priorities, the Digital Transformation's initiatives, and the Multicultural Access and Equity objectives.

  Please visit our website for more information about the Department of Home Affairs or Australian Border Force

  Our ideal candidate

  • You thrive in a dynamic team environment and actively contribute to team goals and a positive work culture.
  • You can provide accurate, timely, and courteous service to a culturally and linguistically diverse range of clients.
  • You are adaptable and maintain an awareness of competing priorities and strict deadlines.
  • You are reliable and have flexibility to work outside the standard business hours of 9:00am - 5:00pm AEDT including the option to work a rotating roster across 24/7 schedule.
  • You can confidently attend to complex enquiries and complaints and escalate to your Supervisor, when required.
  • You are innovative and passionate about contributing to the development and review of policy, work procedures, and work practices.

  Duties and responsibilities

  • Answer calls directed to TIS National's contact centre for immediate telephone interpreting service, register requests for service and allocate interpreters to requests received. Adhere to a scheduled work environment and be flexible when required to meet operational needs.
  • If shift work is preferred, you are required to commit to working a rotating roster of shifts to cover the 24/7 business requirements including overnight, early morning, evening, weekend and public holiday shifts.
  • Fulfil overtime requests, sometimes at short notice.
  • Work unsupervised outside of business hours.
  • Attend to after-hours administrative functions.
  • Monitor and action pre-booked telephone and onsite requests outside of business hours.
  • Deliver high quality client service to a culturally and linguistically diverse range of clients.
  • Work in a team environment, assist with team tasks and provide advice and guidance to new staff, including effective on the job training.
  • Participate in performance management, including giving and receiving feedback.
  • Contribute to strategic thinking; support shared purposes and direction, harness information and opportunities, show judgement, intelligence and common sense when performing the role.

  Additional information

  Role requirements/qualifications:

  Capabilities

  • Reliability.

  • Attention to detail.

  • Team oriented attitude.

  • A high performance standard.

  Skills

  • Microsoft Office suite.

  How to apply

  Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 20/08/2024 at 11:59pm (midnight) AEST – Late applications will not be accepted.

  Shortlisted candidates will be invited to complete an online capability assessment. This could measure Cognitive Aptitude, Personality or, Emotional Intelligence.

  It is strongly encouraged that all potential candidates complete the following sample assessments to gain a clear understanding of the requirements:

  • Aptitude
  • Personality
  • Emotional Intelligence
    

  For more information about Criteria aptitude testing including tips on how to prepare please visit https://www.criteriacorp.com.au/candidates/how-to-prepare .

  Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 133723 in the document footer.

  Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

  Eligibility

  To be eligible for the position you must be an Australian Citizen.

  The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).

  Diversity and inclusion

  The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

  RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

  Technical assistance

  For technical enquiries please call or email for assistance:

  • Email: recruitment@homeaffairs.gov.au
  • Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

  Please include any applicable screen captures, a response will be provided during business hours.

  Notes

  The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

  The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

  Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

  Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

• About the company

  The Department of Home Affairs is the Australian Government interior ministry with responsibilities for national security, law enforcement, emergency management, border control, immigration, refugees, citizenship, transport security and multicultural a...

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