• Job Description

  Req#: R000071301

  Every great story has a new beginning, and yours starts here.

  Welcome to Warner Bros. Discovery… the stuff dreams are made of.

  Who We Are…

  When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

  From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

  Our Team

  As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations (T&O) team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements, and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air and online services to reach

  more audiences on more platforms.

  The Role

  Reporting to an Operations Manager, this position is critical to monitoring and supporting WB Discovery’s Global television distribution infrastructure. You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Operators in this role will have experience in leading difficult situations, adapting to changing situations and responsibilities quickly and without issue, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. This is an essential role, on site in Sterling Virginia.

  Highlights of the role

  The position is shift-based, your shift may rotate on a bi-monthly basis. You will be working as part of a team that is responsible for monitoring, recovering, troubleshooting, escalating and reporting (written and verbal) issues on distribution feeds across North America, Asia Pacific, Latin America. Teamwork is a key element to this role, within the Operations groups as well as across the engineering teams and stakeholders we support.

  The ideal candidate will be able to adapt to change quickly and professionally in this ever-chaining industry.

  Your Role Accountabilities:

  • Monitor the health of every on-air and backup system confirming all WB Discovery Networks are operational and operating within proper performance specifications (linear and IP deliveries)
  • Handles the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air.
  • May provide input and issue written reports to various factions of the Technology & Operations groups about investigations into transmission outages and/or timeline of events around an issue.
  • Routinely check all required systems in the transmission chain, ability to spot any issues and recover or escalate to proper parties.
  • An awareness around the national fiber connectivity between WBD facilities and remote locations throughout the world that are involved in the distribution feeds monitored.
  • May perform on-site quality control and proof of performance testing of ad hoc programs and full-time services.
  • Assist with training, coaching and development of Distribution Staff Members as needed.
  • Coordinate escalation process to third party suppliers and ensure SOPs are followed, Service Level Agreements (SLAs) are met and adhered to and risk mitigated
  • Outage vetting – initiating of critical outage situations including determination of severity (1, 2, and 3 based on SLA). Issue outage notifications/updates/resolutions
  • Implement, or assist with implementation of, changes to distribution infrastructure
  • Work closely with other Technology & Operations and Distribution staff to ensure success of daily operations
  • Coordinate communication and/or escalation process to third-party vendors as needed
  • Serve as a liaison between other support teams as required by working collaboratively and across multiple leadership levels and areas within the company.
  • Provide support to the Operations Manager in the management of outages as needed, providing communications to small and large-scale user groups.
  • Be proactive and ensure constant follow up with involved teams to ensure resolution or root cause is provided.
  • Ability to embrace and support new technologies introduced firsthand to Distribution
  • Create and update documentation and procedures
  • Proactively keep Knowledge Base(s) up to date
  • Other duties as required.

  Qualifications & Experiences:

  • 4-7 years of experience in operations or transmission/compression or broadcast operations systems preferred
  • Working knowledge of C-band RF experience
  • Working experience with Television Distribution Systems – fiber and satellite based, as well as Satellite Monitoring and control Systems
  • Candidates should have a basic knowledge of architectural, mechanical, and electrical systems and their interaction with the distribution equipment.
  • Able to work without supervision, combining initiative with discretion
  • Computer literacy, excellent oral and written communication abilities and close attention to details are required.
  • Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of WB Discovery Communications services.
  • This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by his/her direct manager
  • Able to communicate technical matters to technical and non-technical audiences
  • Flexibility to work evening, weekend, and overnight shift
  • Understand and be able to work with monitoring systems and related technologies
  • Excellent written and verbal communication skills and a friendly disposition
  • Excellent interpersonal skills
  • Must be able to independently research, troubleshoot, and resolve issues within established Service Level Agreements
  • Ability to maintain focus in a high-pressure environment and work across multiple personality sets communication and learning styles.

  How We Get Things Done…

  This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

  The Legal Bits…

  Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

  If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

• About the company

  WARNER BROS. is a global leader in all forms of entertainment and their related businesses across all current and emerging media and platforms. A WarnerMedia Company, the fully integrated, broad-based Studio is home to one of the most successful collections of brands in the world and stands at the forefront of every aspect of the entertainment industry from feature film, television and home entertainment production and worldwide distribution to DVD and Blu-ray, digital distribution, animation, comic books, video games, product and brand licensing, and broadcasting.

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