Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience As a NYCSC Toll Payer Advocate (TPA) working remotely, in NY, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

The Toll Payer Advocate is responsible for supporting Customer Service Operations with complicated customer issues that need additional research and analysis to resolve a customer issue. Job duties include reviewing, analyzing, and processing complex orders to completion. Is responsible for reaching a resolution to open cases and providing the resolution to the customer.

Compensation

For this New York, New York United States-based position, the anticipated range is $29.40 Hourly.

During a Typical Day, You’ll

• Handles all escalated customer concerns.
• Manages sensitive customer situations.
• Effectively communicate with customers.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Ensure customer concerns are addressed and resolved.
• Research accounts and provide detailed customer interactions to the client as needed.

What You Bring to the Role

• High school diploma or equivalent
• 6 months or more of customer service and call center experience
• Excellent critical thinking and ability to research issues.
• Excellent written, verbal, and interpersonal communication skills
• Dependable, accurate and detail oriented
• Knowledge of computer and internet applications
• Excellent written, verbal, and interpersonal communication skills with supervisors, peers, and customers
• Proficiency in keyboarding/data entry
• Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology.
• Time management skills (dependable, accurate)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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