• Job Description

  Req#: JR6116

  Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

  Job Description:

  Amherst College invites applications for the Tour Center Coordinator position. The Tour Center Coordinator is a full-time, year-round position, starting at $21.78 per hour - commensurate with experience.

  The Tour Center Coordinator facilitates the daily operation of the Emily Dickinson Museum's tour program to ensure excellent and welcoming visitor experiences for a diverse and growing audience. For half of each week, the Tour Center Coordinator is chiefly based in the Tour Center, which houses the ticket counter and the Museum shop. During open hours, the Tour Center Coordinator operates the desk and manages Museum Guides. The Tour Center Coordinator has program assignments for the other half of the week, which may change seasonally and include coordinating education group tours, creating guide schedules and back-end ticketing blocks, ordering shop merchandise, tracking inventory, and helping to develop new merchandise. The Tour Center Coordinator is a primary user of the Museum’s point-of-sale and constituent relationship management (CRM) system, and supports hiring and training of new front-line staff. The Tour Center Coordinator will also be trained as a tour guide, occasionally giving tours when needed, maintaining knowledge of current trends in Dickinson studies and museum best practices.

  The Tour Center Coordinator is a full-time position, working five days per week, including at least one regular weekend day during the Museum's open season, March-December. The Tour Center Coordinator may be asked to work extra hours outside of their regular schedule to support group tours and public programs.

  Summary of Responsibilities:

  
  Daily Museum operations oversight

  • Welcomes and orients diverse museum visitors, modeling inclusivity for all front-line Museum staff

  • Sells tickets and merchandise; answers Tour Center phone, voicemail, and inboxes

  • Directs and supports Museum tour guides during their shifts

  • Handles visitor relations, including special requests, and acts as a liaison between visitors and administrative staff

  • Leads emergency response procedures for guides and visitors during Museum open hours

  • Contributes to fundraising activities through routine data collection processes, promotion of donor programs to visitors, and communication with the Museum’s development team

  • Records daily activities, notes, and service requests in the Tour Center Coordinator’s log

  Program support assignments

  • Builds out back-end ticketing for daily visitor experiences

  • Administers the Museum's free ticket programming, including library passes and Mass Card to Culture

  • With other team members, conceives of new shop merchandise; plans purchasing and sale strategies, orders and receives shop inventory; organizes merchandise displays and restocks shelves

  • Coordinates education programming, including handling group tour requests from inquiry through post-visit evaluation, and contributes to the development of new education programs, maintains teacher contacts in the CRM

  • Facilitates Studio Sessions and Mild Nights programs, staffs the Tour Center during designated public events, and assists with event set up and break down

  • De-dupes and cleans visitor data

  • Participates in hiring and training for new guides and educators

  • Designs seasonal guide staffing plans that are responsive to visitation patterns

  • Creates guide and educator schedules for daily tours and programs

  Qualifications:

  Required

  • High School diploma

  • 3-5 years minimum related experience

  • Equivalent work experience in lieu of minimum education and related experience

  • Demonstrated interest in museum studies and/or desire to learn about Emily Dickinson

  • 3 years of experience in customer service, visitor services, or museum work with demonstrated strong communication skills and commitment to creating welcoming environments within a diverse community

  • Proficient in Google Workspace

  • Demonstrated high level of attention to detail, strong organizational skills

  • Experience with point-of-sale (POS) systems

  • Successful CORI check result

  • Required reference and background checks

  Preferred

  • Familiarity with constituent relationship management systems such as Salesforce

  Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information .

  Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• About the company

  Amherst College (/ˈæmərst/ AM-ərst) is a private liberal arts college in Amherst, Massachusetts.

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